AddressJob Title: Patient Coordinator (Hospital)
Contract Type: Permanent
Hours: 37.5 hours a week
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About the Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
We are looking for someone who can.
- Meet & greet patients
- Support patients and be first point of contact
- To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
- To provide advice to patients about the services we provide which are available to them.
- To use communication skills including empathy, tact and reassurance in handling all call
- To maintain a robust approach to data quality and patient confidentiality
What you’ll bring to the role:
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into our hospitals and clinics
About CHEC
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships.
We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Why work for us?
- 23 days holidays plus bank holidays
- Buy and sell annual leave scheme
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Life assurance scheme
- Bluelight Card- 100’s of discount and cashback options
- Performance review with a training and development plan
- Employee discounts portal
- Gym membership
- Cycle to work scheme
- Tech scheme
- MediCash – Health cash plan
Founded in 2012, CHEC has worked in partnership with thousands of optometrists to deliver our shared care partnership model. We are now one of the largest providers of community-based ophthalmology services in the UK.
As a specialist provider of community ophthalmology, we are pleased to have built a reputation for high quality, patient-focused care that ensures we always remain responsive and considerate to the needs of our patients. This model is underpinned by our dedicated clinical and non-clinical teams across the country who continue to serve our patients by providing excellent end to end care for every eye condition, as well as supporting the NHS. We consider this one of our USP’s, setting us apart from other independent sector providers as we strive to work in partnership with providers to improve services for all.
Our vision is simple. To make eyecare more readily available and accessible throughout local communities by offering patients greater choice, flexibility and reduced waiting times.
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