Patient Experience Advisor- Hybrid

Do you want to join a friendly office environment and expand on your great administrative and customer service skills? If so then this Patient Experience Advisor role could be perfect for you!

We are currently looking for a very friendly individual with customer service and administration experience for the Patient Experience Advisor role based in Manchester. You would be working for a multi-award-winning digital healthcare company who are going from strength to strength.

Salary: £20,500 to £22,000

This is a hybrid role based in Manchester with a mixture of remote working and office-based working. However, you will be required to go into the office when needed.

The working hours are between Monday to Sunday on a shift-based system usually working on a 5-day week. Actual days of work, start and finish times will vary and will be as indicated on the rota, which currently operates between 6.00 am and 11.00 pm. The rota is subject to change in line with operational needs.

Main Responsibilities for the Patient Experience Advisor:

• First point of contact for all patient queries and problems - calls, live chat, emails & social media
• Manage the first point of contact for all NHS partners/Patients.
• Taking ownership of workload, managing own workload to ensure no gaps or delays in the service.
• Monitoring all channels of communication with patients through inbound and outbound calls, Live chat, email, and Social Media
• Handling complaints and ensuring appropriate resolutions found
• Technical and doctor support - advising on connection issues etc.

You must have:

• Good customer service skills.
• Good problem-solving skills.

Required Skills for the Patient Experience Advisor role:

• Caring and empathetic nature
• Proficient use of Microsoft Office
• Great communication skills
• Strong team ethos & excellent work ethic - always prepared to go above and beyond for the team and for patients.
• Adaptable to change - fast-moving environment where no two days are the same.
• Positive outlook and attitude
• Well organised - able to manage several channels at once and manage your own workload.

Does this Patient Experience Advisor role seem perfect for you? Then don’t delay, APPLY NOW!!!