Patient Liaison Administrator

As a Patient Liaison Administrator, you will work as part of a team and be the first point of contact for patients who are accessing GP Care services. You will receive enquires, make bookings, send information out to patients, and liaise with other care providers. In addition, you will use the patient information systems to documents and record calls and undertake tasks such as downloading e referrals. Following the clinics, you will make onward referrals and ensure reports are sent back to the patients GP in a timely way. The team is supported by two senior administrators and works alongside the service leads to ensure high quality patient care is delivered. What skills and experience are required? You will have basic qualifications in English and Maths as would be expected for any administration role. IT skills and the ability to learn new systems is essential. You will have excellent communication skills, telephone manner and the ability to convey sensitive and complex information effectively. You will need to feel comfortable engaging with everyone from those who use our services right through to the management team. We want you to bring fresh ideas and to tell us when you think we haven't quite got it right and what we can do better. You will demonstrate our values in all that you do and recognise the importance of confidentiality having access to sensitive personal information.