Address
Form of work
Salary Assist in the co-ordination and support the management of PSI Investigations. This includes obtaining evidence e.g. health records, staff rotas, training records, equipment maintenance records etc., setting up meetings with patients/families/carers, arranging interviews, meetings, taking notes and compiling suitable folders and records to support the investigation. Responsible for data entry of all relevant information to local IT systems.
Assist in the co-ordination of PSI investigation site visits or observational exercises Liaising with Library Services to complete research on existing literature PSI for investigations To ensure that all investigation related information is stored and filed systematically and securely. Undertakes surveys related to investigation process feedback from staff and patients Manage the shared inbox for incoming communications, responding or forwarding for action as necessary to the relevant team member and ensuring related information is filed accordingly. Deal with all queries in an efficient and courteous manner using judgement and prioritisation skills. Support the maintenance of tracking systems (DATIX) for the caseload management of investigations.
Working to deadlines in a fast paced, demanding environment whilst maintaining accuracy and attention to detail. Develop protocols for own work area Assist with the compilation of relevant investigation progress reports to assist with monitoring and enhancing its approach to the management of PSI investigation quality and to enable the Head of Patient Safety and Complaints to provide appropriate assurance to the Trust in relation to investigation standards Assist the Patient Safety Incident Investigators and Patient Safety Learning and Improvement Lead to administer audit and improvement programmes arising from PSI investigation reports that support the needs of the organisation.
