Patient Safety Manager

Location: Liverpool

Job Type: Temporary

Duration of booking:Expected to last 3 months with possible extension.

Proposed start date: ASAP

Pay Rates: Up to£25 per hour PAYE inclusive of holidaypay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm

Sector: Healthcare

Based: Office / Hospital

Skill Knowledge and Experience

• Educated to Master’s level or equivalent level of NHS working experience.
• Excellent knowledge of serious incidents process
• Advanced theoretical and practical knowledge of governance practices associated with NHS specific services, structures and policies.
• Experience of Inquest related work
• Experience of setting up and using case management systems and of developing office administrative systems
• Experience of working with staff of all levels and of negotiating in difficult situations.
• Experience of analysing complex investigations and writing reports
• Experience of representing a trust/organisation at high level meetings
• Line management experience with experience of objective setting, performance management and holding people to account.
• Experience of planning and prioritisation own work and deliver to time and objectives.
• Knowledge of the components of governance and assurance, national policies, standards, requirements and directions that relate to identifying, measuring and improving the quality of patient care.
• Knowledge and demonstrable experience of working within Patient Safety or clinical

Principal Responsibilities:

• Be responsible for the Trust-wide Serious Incident (SI) process and management systems.
• Provide expert advice, support and guidance and training to colleagues on the completion of SI reviews application of duty of candour and report writing.
• Demonstrate a high level of professional judgment and competence, acting autonomously in a variety of contexts, including internal and external stakeholder engagement meetings.
• To act as a first point of contact for serious Incidents - advising staff and patient/s families on the Serious Incidents (SI) and duty of candour / being open processes, signposting to correct staff/organisations and making judgements to ensure an appropriate outcome.
• Provide expertise, specialist advice and support across all services delivered by the Trust relating to the quality and safety agenda.
• Responsible for management of the Patient Safety function; including the Trust's Serious Incidents requiring investigation process, Duty of Candour process, National Confidential Inquiry into Suicide and Homicide and external reviews (e.g. Domestic Homicide Reviews).
• Be able to communicate with patients and families during highly sensitive and difficult situations, maintaining confidentiality.
• Coordinate the sharing of information as part of any SI review process coordinating the requirements of police; coroner and both internal and external reviewers.
• Work with the clinical divisions to coordinate 'duty of candour’ actions where appropriate.
• Use their skills and expertise to support staff who are involved in distressing incidents.
• Ensure systems in place to assure Trust compliance with statutory duty of candour.
• Be involved in supporting a Human Factors approach to error, considering all relevant factors and focussing on strategies that maximise the frequency of things going right.
• Support/undertake thematic reviews as required which facilitate deeper learning.
• Support the provision of triangulated reports of learning from across a range of quality indicators.
• To develop, create and author a broad range of reports as required by the Trust Board, Divisions and other stakeholders such as Commissioners.
• As required, assist or carry out reviews of complaints and/or serious incidents.
• Support patient involvement in the Patient Safety Strategy Group.
• Maintain an up to date knowledge and understanding of the NHS Patient Safety Strategy, the Patient Safety Incident Framework and any related guidance or strategies.
• Work closely with clinical and non-clinical Divisions to ensure full integration of all Trust staff to the SI review process through training, communication and active participation.
• Be the Operational Lead for the Patient Safety Strategy Group ensuring the effective coordination of all the information required and all actions are monitored through to completion.
• Be a member of other safety and quality groups across the Trust including Mortality and Patient Experience as requested and required.
• Boost Patient Safety understanding through education and training.
• Develop educational material to support Patient Safety.
• Support the implementation of learning methods such as Black Box or Oxford Model events to embed learning into practice, and aid in the development of materials to support this.
• Prepare and present regular training sessions for employees about Patient Safety topics including serious incident reviews, assessment of clinical risk additionally ad-hoc training as requested or required.