Payment & Card Operations Training Lead

Job Introduction

Main Responsibilities 

• Identify and assess future and current training needs within the Payment & Card Operations department, ensuring sufficient trained resource is available at all times to undertake all payment processes
• Maintenance of the departments skills matrix showing the competency level of all Payment Operations Officers
• Creation of  individual training plans and delivery of one to one training for Payment & Card Operations Officers
• Creation and facilitation of group skill sharing sessions to the Payment & Card Operations team  
• Maintain and embed the accreditation framework
• Support and embed the Handelsbanken culture within the department
• Undertake, when required, any of the Payment Operations processes to ensure critical tasks are undertaken
• Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager. 

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Previous banking and payment operations experience is essential. 
• Knowledge and experience of UK Payment Schemes i.e. Faster Payments, BACS, Cheque & Credit clearing, Chaps, Mastercard and Visa is essential 
• Knowledge and experience of Cross-Border Payment Schemes i.e. SWIFT and SEPA is essential
• Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner. 
• Ability to thrive in a busy environment and work to tight deadlines 
• Excellent organisational skills and the ability to manage a number of tasks and display initiative 

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. 

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation. 

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.  

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development. 
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.  

There will be a two stage interview process including a competency based interview.  

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk. 

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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