Payment Fraud Specialist

Role Title: Payment Fraud Specialist
Role Type: Contract
Contract Duration: 12 months
Location: London
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Role Opportunity: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.
WBD's Direct to Consumer (DTC) group is the global leader in providing innovative and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to entertain and improve the lives of our customers.
Opportunity Overview: Warner Bros. Discovery is looking for a Payment Fraud Specialist, Global Payment Operations and Risk within the Global Product and Design department. As the Payment Fraud Specialist, you will play a critical role in detecting and preventing Payment Fraud through advanced analytics to reduce the risk of financial loss to WBD. This role will focus on a US-based Direct-To-Consumer subscription product, in addition to supporting other payments fraud/policy abuse for other WBD brands/products such as Max, HBO Max, TNT Sport and Discovery+.
Key Responsibilities Include:
* Lead the fraud detection and prevention efforts for a WBD DTC subscription product.
* Design and build fraud analytics, metrics, and KPIs to detect high risk behavior, evaluate program performance, and detect opportunities for optimization.
* Internal point of contact for payments and risk-related topics for the subscription business.
* Work closely with WBD's cross-functional teams to define global business and product goals and objectives, gather requirements, identify product/technology solutions and implement a robust and scalable global payments fraud program.
* Oversee the safeguarding of the payment ecosystem; identify, research and implement fraud risk management strategies that reduce false positives, improve payment acceptance, and encourage subscriber retention/growth.
* Develop, optimize and lead collaboration with the Customer Support team as it relates to payment issues and fraudulent activity.
* Active participant and advocate in industry work groups and involved on external panels, speaking and media engagements, as well as internal presentations for the Company.
Requirements and Qualifications:
* Bachelor's degree in mathematics, computer science, cyber security, management information systems or related fields.
* 2+ years of experience in the fraud management and payments industry, bonus points if within a media or digital subscription company.
* Strong SQL and Data Visualization skills are required (Snowflake, Looker, and Tableau preferred). Experience with Python and/or R is desirable but not essential.
* Experience writing fraud rules, exposure to machine learning and use of artificial intelligence is desirable but not essential.
* Understands the transaction processing lifecycle and the role risk management plays.
* Experience developing and/or managing payment risk management operations and rules, bonus points if prior experience includes brands and products across multiple countries.
* Technical understanding and keen interest in how fraud works within digital technologies, different methods of fraud and familiarity with current fraud detection and prevention technologies and vendors.
* Solid understanding of fraud and security as it relates to digital products and services, as well as an external solutions merchant and/or acquiring business, and payments processing.
* Strong analytical, quantitative and problem-solving skills. Ability to conduct root cause analysis and narrow in on areas of opportunity.
* Hands-on, proactive and willing to be immersed in all aspects of WBD product and operational functions to support fraud mandates.
* Demonstrated success in building relationships and delivering results with internal stakeholders as well as global, multi-cultural and remote project teams.
* Proven ability to communicate program strategies to upper management, aligning payments fraud program goals to that of the broader organization.
* Proven ability to communicate complex data with multiple stakeholders.
* Demonstrated business acumen and ability to manage integrated product solutions spanning multiple channels/segments.
* Experience running planning processes including workshops, discussions and reporting.
* Excellent problem-solving, critical thinking, and analytical skills.
* Excellent written and verbal communication skills.
* Strong attention to detail and a high degree of follow-through.
* Curiosity and a willingness to learn.
Don't hesitate and miss out on this exciting new opportunity! Apply Now!

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