Payment Operations Analyst

We're looking for a Payment Operations Analyst to join our growing team in Bradford, this is a full-time permanent position.
Reporting into the Operational Purchasing Manager, you will be responsible for Purchase to Pay, Billing, Customer Payments, and Accounts Receivable, Bank Reconciliations and Travel and Expenses. Providing these services to our colleagues across Europe and the US, including to VirginMedia-O2, Virgin Media Ireland, our head offices, and a number of exciting new ventures.
This is phenomenal opportunity for you to work as part of a world-class team within Payment Operations. In return, we will support and develop you to help you take your career in the direction you want, with regular opportunities to develop new skills and work in new areas. You will receive regular reviews with a focus on your career-development and job satisfaction.
What will you be doing?

• Providing first line functional support to the business and our suppliers for our procurement systems, by phone and by email.
• Updating master data in the procurement system e.g. user access, vendors, catalogue listings, accounting cost centres etc.
• Monitoring and resolving transactions which have failed to complete successfully, e.g. approved purchase requisitions which have not generated purchase orders, or invoices which have not interfaced.
• Supporting users to create, process and maintain their PRs and POs.
• Managing Chatbots and assigning tickets to the relevant departments.
• Raising change requests with Finance Systems team where required and partnering with them to test the changes.
• Training users on how to use the procurement system and query tool.
• Driving the automation agenda, identifying improvements and automations which increase our efficiency and governance.

We tend to look for people with:
Essential :

• Strong Communication Skills to explain issues concisely and clearly.
• Ability to work to tight timelines and meet targets without compromising on quality.
• Confident investigating problems to identify and resolve the root cause.
• Good attention to detail, excellent self-review skills, and a right-first-time mentality.
• Good working knowledge of Excel.
• Interest in automation technologies.
• Flexible, adaptable and keen to learn new skills.

Desirable :

• Experience of working in a Purchase to Pay function.
• Familiarity with Finance / Procurement systems such as SAP and SAPAriba.
• Experience of working with Finance / Procurement systems like Oracle and APRO.
• Project management experience.

What's in it for you?

• Competitive salary
• Hybrid working (2 days office based and 3 remote)
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who are we, Liberty Shared Services:
Liberty Shared Services, a wholly owned subsidiary of the Liberty Global Group exists to provide technology and operational based solutions for transactional activity across LG and their Federation partners. With a team of almost 600, we currently provide services to 9 customers including Virgin Media O2, Egg, VMTV (Ireland), UPC Sunrise (Switzerland) and Atlas Edge (across Europe), supporting them with activity in Accounting, Legal and HR.
Supporting the Operational activity is our Technology team, split into three pillars focusing on Technology Solutions, Systems Modernisation and Systems Run & Maintain. We have experts in Oracle ERP, Workday, RPA, EPM, Project delivery & Change Management and we're now looking to enhance the technology offering further, introducing new roles that focus on existing and emerging technologies including PAAS, ML and AI, and uses data science to predict future operational impacts and make recommendations.
All of this is underpinned by our Strategy team who are responsible for all expansion activity, commerciality and contracts, and the Chief of Staff who supports the Senior Leaderships team to develop People strategies including Talent & Development, Attraction & Retention, Engagement & Culture and DE&I.
And we're prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances.??
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check, which will be performed by a 3rd party provider (Sterling), on behalf of Liberty Global. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, qualifications, contract information, right to work, and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
You can read more about how we process your data here Privacy & Security Policy - Liberty Global , and If you wish to exercise your privacy rights please contact: