Address
Form of work
SalaryWould you like to make a career in Merchant Services and proactively address potential Third Party agent impacting issues while mitigating firm wide reputational, financial and regulatory risk?
As a Payments Governance Specialist within the Merchant Services team, you will collaborate closely with experts in card network rules, applying JP Morgan's policies in areas such as fraud, credit, legal, and brand risks. You will also monitor emerging industry trends. Your role includes managing and ensuring proper oversight and governance for all Third Parties with sub-merchant relationships throughout the engagement lifecycle.
Job responsibilities
- Evaluates the compliance and card network requirements associated with payments products such as sub-merchant due diligence, fraud, and charge backs
- Leads discussions on card network requirements and procedures with internal and external stakeholders
- Assists with development of testing procedures for onsite, monthly and quarterly assessments with detailed documentation review
- Provides insightful reports to senior management and helps to design the assessment plan and testing approach by contributing progressive ideas to stakeholders
- Identifies, researches and escalates issues of potential risk
- Monitors day-to-day business results for the Payments Governance team: customer experience, operational metrics, and control environment
- Develops relationships with partners across Risk, Product, Tech, Sales, Treasury and Operations teams to prioritize, scope and roll out launches and manage escalations
Required qualifications, capabilities, and skills
- Previous experience with payments, card networks and operations team
- Ability to establish and maintain working relationships, operating as a business partner to connect and communicate with a wide range of teams
- Proven success in demonstrating project/program management skills
- Strong analytical and communication skills with the ability to present and influence at the executive level
- Capability to navigate difficult situations, negotiate timelines, and influence internal and external stakeholders across organizations and borders
- Experience using Microsoft Suite of applications, including Excel, Access, and PowerPoint, and capable of developing high quality presentations with graphs and analytics
Preferred qualifications, capabilities, and skills
- Previous work with Visa, MasterCard, and Discover cardholder data security program rules and requirements
- Qualifications in a relevant discipline with relevant accreditation, as a professional auditor and/or financial industry practitioner
- Experience with data analysis would be beneficial (e.g., Python, Big Query, Looker)
- Be ready to work 11 a.m. to 7 p.m. hours
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
