AddressAbout Us:
As a trusted partner to over 2,000 schools and academy trusts, Strictly Education is proud to deliver an integrated education support service solution across HR, payroll & finance, premises, IT and school governance. By alleviating operational and administrative burdens, we ensure the school runs efficiently, freeing up time and leaving staff to focus on teaching the children.
Job Details
About the Role:
The Payroll Customer Experience Officer plays a pivotal role in transforming the customer support journey for our payroll clients. This position is vital for ensuring unparalleled support experiences for every individual interacting with our service.
Day to day, you will:
Be the primary point of contact for customers, prioritising and managing client queries to process guidelines and agreed SLAs, whilst delivering friendly and helpful service.
Ensure compliance with company and client Data Protection requirements.
Acquire basic knowledge of relevant software to address customer, business, and system queries.
Maintain accurate records within Monday.com.
Work collaboratively across teams, developing relationships and cultivating a culture of continuous improvement to suggest enhancements to the service.
Stay updated on Payroll and Pensions Legislation through Continuous Professional Development.
What You’ll Bring to the Role:
Exceptional customer service skills.
Confident verbal and written communication abilities across various channels.
Proficient problem-solving skills.
Strong multitasking and time management skills.
Prior experience in or supporting a payroll function.
Basic knowledge of the iTrent system would be advantageous.
Our Benefits:
As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.
We offer:
Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
Hybrid or remote working across the country
Learning & Development?
Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
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