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Salary- JOB TITLE: Pensions Administrator
- SALARY: £23,370- £25,000
- LOCATION: Port Hamilton, Edinburgh or West Marketgait, Dundee.
- HOURS: Full-time at 35 hours
- WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
We're passionate about making a difference to our customers lives and we need people who share the same vision.
- As a Platform Administrator you'll operate within the back-office operation, dealing with multiple products including ISA, GIA, JSIPP, JISA & SIPPs, where you'll deliver consistent high levels of customer service to our Embark platform clients, as well as key account partners and service providers.
- You'll also bring an analytical and systematic approach to problem solving, be able to use own initiative, while also contributing to effective team working. As we're committed to continuous improvement, you'll also be expected to actively look for opportunities to be more efficient and improve the service provision of the team.
What your day will look like as a Platform Administrator
- Providing an exceptional service to our customers, owning all customer requests through to a successful conclusion
- Identifying, logging and resolving customer complaints as per FCA guidelines
- Collaborating with service partners and investigating potential system issues
- Back-office processing such as address changes, bank account authorisation and general client processing outside of STP.
- Adopting 'Treating Customers Fairly' principles to ensure they are at the heart of all you say and do.
- Delivering a 'Right First Time' approach to ensure a reduction in the cost of rework, errors and compensation.
What will make you successful in role?
- Proven experience within an administrative support function or similar role would be beneficial, particularly those who have previously worked in a platform environment (both front and back office)
- Excellent planning and organisational skills with a high level of attention to detail
- Ability to manage complaints and queries to effective resolution/escalation.
- Professional and clear communicator with the ability to build strong relationships.
- Strong numeracy skills with proficiency using Microsoft Packages
To build strong relationships every day, we need to adapt to our customers' needs and communicate in a way that works for them. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement.
Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.
We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.
Embark is part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.
Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The 'DNA' we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:
- Experience of working in a call / contact centre environment and / or financial services experience.
- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills
- About working for us
- Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
- We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
- We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
- And it is why we especially welcome applications from under-represented groups.
- We're disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
Proud member of the Disability Confident employer scheme
