Pensions Administrator

Pensions Administrator
An experienced Pensions Administrator is needed by our client, located in Ipswich, to join their team.
You will join a friendly and welcoming team and will have the opportunity to work in a temporary position starting in January 2024 (interviews will begin immediately).
The Benefits:

• Holiday pay
• Hourly wage of 12.50 per hour
• Monday through Friday (35 hour week)

Responsibilities Include:

• Communicate effectively with client / members via telephone, letter and email.
• Consistently provide a quality customer experience to clients / members.
• Deal with simple queries and requests using standard letters and reference procedures.
• Recognise and escalate potential problems and potential complaint cases.
• Ensure complaints procedures are adhered to and that all complaints are immediately passed to a Senior Administrator.
• Monitor your own workflow to ensure service levels are achieved.
• Accurately perform manual calculations.
• Assist the wider team in more complex / project work when required
• Develop knowledge of clients' pension schemes.
• Continuously seek to identify areas where the service to clients / members could be improved and communicate this to the Senior Administrator / Team Leader.

What will you need?

• Able to work to a high level of accuracy.
• Work well under pressure and meet targets.
• Strong communication skills.
• Computer literate - MS Office proficient.
• Experience in either DB or DC pensions administration would be an advantage.

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.