People Experience Assistant

Practice Group / Department:

People Experience - Newcastle

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing.

The Role

The role holder will be responsible for providing exceptional HR service delivery to employees across the London and Newcastle offices and wider business where appropriate, including the execution of all operational HR activities and query resolution. The role holder will work collaboratively with the wider HR team to ensure the delivery of a high level, accurate service and will ensure the timely delivery of administrative tasks.

This role is hybrid and based at our Newcastle office.

Responsibilities include (but are not limited to):

• Execution of all operational HR activities and query resolutions with a customer centric mindset.
• Working as part of a team to deliver high class customer service to all employees and clients via various channels including online case management and telephone.
• Act as first point of contact for all HR queries, offering basic advice, guidance and troubleshooting on policies, process and HR technology.
• Maintaining employee files, ensuring employee data is up to date and accurate in Workday, producing letters and employee correspondence.
• Providing support to the People & Culture team on administrative tasks. Liaising with internal and external clients when needed
• Collaborate with our systems team to deliver data audits and quality checks to ensure the integrity of HR data is maintained at an exceptional level
• Build a strong working knowledge of enabling technology, systems and processes to drive system adoption and offer an efficient and high-quality service.
• Identify service issues, proactively proposing improvements and supporting the implementation of changes.
• Ad-hoc project work and involvement.

Operational delivery of key people processes across the employment life cycle including joiners, movers, parental leave, absence and leavers:

• Accurately preparing and sending all contract paperwork in a timely fashion and filing returned paperwork to the employees file
• Ensure all necessary documentation has been received from employees
• Setting up new joiners on our HR system, preparing weekly induction and working with wider teams (payroll, facilities, IT) to ensure a positive onboarding and induction experience.
• Administration of all employee changes to ensure our people data is accurate
• Ensuring all right to work information and employee details are compliant with policy and UK Visa & Immigration Services requirements.
• Requesting background checks for all new joiners via our external background checks provider. Following up with new joiners on completion of the background checks form and verifying necessary supporting documents
• Administration of all employee changes to ensure our people data is accurate
• Manage planned and unplanned absence and monitor return dates
• Support the delivery of cyclical processes across the People & Culture function

Skills and Experience Required

• Administrative experience with strong organization skills and an ability to effectively prioritize tasks and manage time effectively
• Strong IT skills (Excel, Word, Outlook). Accuracy and strong attention to detail
• Experience of working in an office environment is ideal but not essential, however, we are looking for someone who has an interest in HR and is keen to learn more and develop within the team
• Flexible in relation to hours, prepared to work late where business requirements dictate

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 

Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.