People Helpdesk Advisor

STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry

If you are passionate about people, and supporting your colleagues comes naturally, then this could be the perfect opportunity to join a growing business in the UK! We're all about recognising and celebrating the fact that our team's strength lies in the unique blend of talents, backgrounds, and experiences each member brings to the table.

As a People Helpdesk Advisor, you will be the first point of contact for all colleagues contacting the People Services team. Providing timely, effective, professional advice to answer colleague's questions, or direct to subject matter experts when appropriate. So if you have a proactive positive attitude to solve problems and getting the job done you will fit in perfectly.

Key Responsibilities

• Respond to and resolve queries and tasks coming into the People Service Centre via phone or email.

• Manage workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate.

• Update team tracking spreadsheet with nature of enquiry and outcome and provide regular reports on own activity as required.

• Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate.

• Support with any HR administrative tasks for our team members throughout their employment.

• Maintain employee electronic personal files.

• Collaborate and work together with other team members to ensure HR best practice, and colleague experience, shaping our processes to ensure they're fit for purpose.

• Maintain Company confidentiality and ensure high standards of professionalism.

• Liaising with our external ER advisors where appropriate.

• Undertake ad hoc project work / attendance on wider HR projects.

This is a full-time position based at our Head Office in Binley, Coventry, working Monday to Friday, with flexible working hours between 8am and 6pm.

What's in it for you?

• A competitive salary and benefits package, plus generous staff discounts

• A supportive team environment where your contributions are recognised and valued

• Opportunities to grow your skills and career within our organisation

• Flexible working arrangements to help you balance work and life

Required Skills and Experience

• Strong service and solution focus is essential.

• Proficient in handling sensitive and confidential information with integrity.

• Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail.

• Able to prioritise cases and refer on to more expert colleagues as necessary.

• Sound understanding of employee life cycle, and knowledge of common business issues and processes.

• Previous experience handling queries in person, over the phone, and via email.

• Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet)

• Excellent communicator, verbally and in written form.

• Knowledge of GDPR obligations and compliance to our data privacy policy

• Experience of using Service Now / Workday / LMS desirable

• Generalist HR experience equally desirable but not essential.

About us

STARK Building Materials UK are dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!