People Service Advisor

Job Title: People Service AdvisorContract Type: Fixed term up to April 2025Salary: GBP32.551 per annum (GBP35,827 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday Location: Liverpool, Hybrid For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment.Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process:If you share our values and are excited about making a significant impact as a People Service Advisor, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a People Service Advisor:The role holder will provide a customer focussed people advice service, providing advice, coaching and support for managers regarding employment relations matters and specialised People Services, including grievances, employment tribunals, restructures. You will also transfer of Undertakings of Employment (TUPE), through the employment lifecycle and in line with Group People Policies and frameworks.Role ProfileAccountabilities or "What You Have to Do" • Provide employment relations advice, support and coaching to colleagues across the Group in relation to the employee lifecycle and in line with the People Services operating model, ensuring self-service is maximised by colleagues. • Provide support and expertise to managers with a range of people issues, providing coaching and training as required to ensure managers have the appropriate knowledge and skills to deal with people issues in line with the Group People Strategy and People Services model. • Support the ER and Policy Consultant with the development of Group People Policies, ensuring compliance with employment legislation, adherence to best practice and business needs are met. • Attend hearings and consultation meetings for ongoing people issues as required, providing coaching to managers to build leadership capability to deal with future people issues. • Manage escalated policy queries and issues, collaborating with the People Advice Manager and ER and Policy Consultant to ensure the provision of expertise and support to complex, high profile and high-risk people issues. • Support the People Partners with complex and high-profile people change initiatives across the Group e.g. Organisational Design and TUPE transfers, ensuring collaboration between business leaders, People Services and Trade Unions to ensure effective implementation. • Lead or contribute to continuous improvement initiatives and change projects to enhance service performance and customer satisfaction, ensuring your deliverables meet service delivery plans• Accurately record all calls and queries to enable on-going management, reporting and tracking of queries, including the scanning of documents to employee records. • Monitor and maintain the integrity and quality of data input, call recording, case management and storage of documents, resolving and communicating any data quality improvements to achieve compliance standards.• Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures, and statutory requirements. • Ensure that health and safety requirements are met in accordance with the Group's policy, procedures, and statutory requirements.