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Form of work
SalaryPeople Services Systems Technical Support Coordinator
Temporary role, with immediate start until 31st July 2024
Working 37hrs, this role will be working from home and you will be required to work on campus once a fortnight
Paying 15.85ph, equates to 30,487pa
Our client is the UK's largest university and a world leader in flexible part-time education. Combining a mission to widen access to higher education with research excellence, they are committed to transforming lives through education.
They are looking to recruit a People Services Systems Technical Support Coordinatorto join their People Services Team. This is an exciting opportunity to play a valued role in maintaining HR systems through regular business activities, delivering and supporting system enhancements and change activity, whilst ensuring all process and procedural documentation is aligned.
Key Responsibilities
- Analysing and rectifying system faults to provide long term solutions, by root cause analysis.
- Update and maintenance of foundation data objects within the HR system.
- Work alongside Service Delivery (recruitment, employee life cycle and immigration) teams to identify ongoing system and process improvements, proactively identifying and highlighting where applicable and where appropriate, give advice, guidance and feedback based on own knowledge or experience.
- Create, develop and manage the evaluation process to ensure recommended process or system improvement interventions are meeting business requirements.
- Work alongside IT and Support Partner to resolve issues identified on HR systems.
- Carry out data correction activities, including mass uploads.
- Support the People Services Systems Manager in defining, developing, documenting and delivering process improvements for People Services Service Delivery Teams.
- Make independent decisions which have a minor impact on system functionality or processes.
- Share outputs across People Services Systems, Service & Supplier Management teams to ensure any suggested improvements are implemented.
Skills and experience
- Proven practical computing experience in the support and maintenance of SuccessFactors Employee Central and MS office-based systems.
- Experience in executing and evaluating system upgrades (against current functionality and requirements) and carrying out relevant testing.
- Experience working with and supporting Role Based Permissions and Systems access.
- Working and engaging as a liaison with multiple stakeholders.
The client promotes diversity in employment and welcome applications from all sections of the community.
If this is the ideal role for you, please apply online, email or call Sophie Holmes or Angela Hoxley on (phone number removed) to discuss further.
