Performance And Development Coach

Company	Optical ExpressSee more
Address	Cardiff, Wales
Form of work	Full Time
Category	Human Resources

Job description

Performance and Development Coach

Location – Cardiff

Salary – Up to £35,000 per annum DoE

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 33 years, millions of patients have trusted Optical Express with their eye care. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has become available for a Performance & Development Coach to join our team.

Working out of our Cardiff clinic, the main responsibility of the Performance & Development Coach is to help develop our workforce leading to an increase in overall profitability. Guiding employees in performing their roles and achieving organisational objectives. Working with individuals and teams to support the growth and Development required to ensure ultimate standards are met. The ability to facilitate 1-2-1 coaching and group facilitation to deliver development solutions across multiple areas/departments within the business.

Analyse data to drill down requirements for development opportunities and solutions.
Support the development of the overall talent and retention strategy for the business and implement within the relevant region.
Utilise the most appropriate learning strategy in relation to the needs of our colleagues & business, which is aligned with the identified need, including e-learning, in person/virtual workshops, and coaching.
Delivering training programmes and learning initiatives that are aligned with the business goals.
Act as a point of contact for colleagues & managers who have questions relating to training and Development within your region and where appropriate the wider business.
Work closely with operational management teams throughout your region to gain a full understanding of their needs, training requirements, and how these align with business priorities.
Develop and maintain the quality of materials and resources available for our colleagues which enable and promote performance development.
Ensure all training delivered adheres to health and safety standards and regulatory requirements.
Develop productive and mutually beneficial relationships across all operational teams to support and promote individual and business performance.
Manage all the relevant data and trackers required to record the development plans and journey of employees.

This role would suit optical managers and experienced optical assistants with a passion for developing people in addition to experienced learning and Development professionals from an optical background. This role requires excellent communication skills and a passion for supporting people with their learning and Development. Experience within an optical retail environment is essential.

Performance and Development Coaches will be expected to be experienced in the following:

Supporting and Coaching colleagues and team members
Prioritising training & development needs in alignment with business requirements
Optical retail work
Confident in both written and verbal communication
Organisational and IT skills

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: