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SalaryJob Description
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
Our UK Princess Cruises team based here at Carnival House works in partnership with our global offices to offer guests the MedallionClass experience others simply can’t, and it’s exclusively for everyone. Sailing to over 300 destinations and offering the best experiences around each and every one of them. With multicourse meals to remember, Broadway-style shows, comedy acts and bands, and comfortable staterooms all included in one of the best value holidays around. The Love Boat promises something for everyone because when you don’t need to worry about anything, you can fall in love with everything.
The Outbound Personal Cruise Representative is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, the Outbound Personal Cruise Representative uses their knowledge and expertise to provide existing and new to brand guests with tailored recommendations and customised cruise packages. Always giving a 1st class service and with the aim of generating new & repeat business.
Consistently delivering against all sales related targets and contributing to the overall business’s success, you will:
- Proactively contact assigned leads, through both telephone & email, to develop relationships and generate sales
- Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products / services.
- Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively markets these to your assigned leads.
- Maintain excellent product and brand knowledge to aid the close of a sale.
- Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment
- Responsible for processing credit/debit card transactions confidentially and accurately
- Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings.
- Confidently handle challenging situations, proactively owning, and resolving any issues and complaints.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time, permanent basis with hybrid working in our Southampton office.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- GCSE/O level English language and Mathematics or equivalent
- Pro- active Sales and service experience in a customer focused environment, with proven success in achieving sales targets
- Excellent relationship management skills
- Ability to make decisions within the boundaries of the role and problem solve.
- A high level of attention to detail and accuracy.
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- Home and office-based hybrid working
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in.
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.
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#Job Functions: Customer Service; Sales
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About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
