Personal Lines Underwriting Excellence Specialist

• A pivotal role in shaping the future of NFU Mutual’s underwriting processes and best practice as we go through a period of transformative change.


• Be part of a supportive and collaborative environment that offers ongoing personal and professional development.


• This is a hybrid role with 80% homeworking and 20% in either Stratford Upon Avon, York, Bristol, Glasgow, or Belfast.

Working as part of our Best Practice team within Head Office Underwriting, you’ll be at the forefront of driving operational excellence, influencing best practices, and supporting transformative initiatives across our Personal Lines book, including home, motor, and high net worth insurance. You’ll be able to work autonomously in identifying opportunities for improvement and actively drive positive changes in how underwriters operate on a day-to-day basis.

As a valued member of the team, you’ll:

• Lead on initiatives such as the competency development framework, training material creation, and assessments, ensuring our Underwriters are equipped with the latest knowledge


• Analyse referrals from the teams to identify trends and suggest improvements and will work closely with quality assurance teams to discuss findings from file reviews, ensuring that identified issues are addressed promptly.


• Review and enhance underwriting manuals, especially as we transition to a new policy administration system.


• Deliver and roll out training sessions and improvements to the wider business

A small part of your role will see you remain involved in referrals and escalated cases, providing your expertise to resolve complex underwriting issues, and so you’ll hold an underwriting licence.

You’ll bring a comprehensive understanding of General Insurance practices and substantial experience in Personal Lines underwriting (either in home, motor, or high net worth), including experience dealing with underwriting referrals and escalated, more complex cases.

Additionally, you’ll be able to demonstrate:

• An analytical mindset with meticulous attention to detail


• Effective communication skills, ideally having had written and delivered training sessions


• A solutions-focused mindset with experience of being involved in projects and driving improvements


• A collaborative approach – you’ll play a crucial role as a link between Head Office and Delivery teams

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary [Up to £55,000) 


• Annual bonus (up to 17.5% of salary)  


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.