More about the role
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays.
About you
You will be self-motivated, forward thinking with a collaborative and creative approach to your work, which will ensure to bring your best pragmatic ideas for the care of the pets to ensure the best outcome is achieved. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders. You will be an excellent communicator, approachable with strong interpersonal skills.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
- Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
- Hands on experience of assessing domestic pets with a basic knowledge of animal behaviour and the use of basic medication.
- Excellent listening and questioning skills.
- Good experience of recording information and being able to accurately convey this when communicating with others.
- Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
- Good organisational and administration skills to include computerised systems.
- A full driving licence.
- Qualification or similar experience in animal behaviour or animal training.
- Experience of cash handling.
- Experience of working to strict health and safety procedures.
- Understanding of safeguarding issues.
Blue Cross benefits
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
About Blue Cross
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Application Deadline
March 14, 2024
Department
Rehoming & Fostering Services
Employment Type
Permanent - Full Time
Location
Devon
Workplace type
Onsite
Compensation
£21,255 - £23,806 / year
Reporting To
Assistant Manager- Offsite Services