Pharmacy Counter Assistant

Meet and greet Pharmacy visitors and assist with their requirements Assist in the supply of prescribed items (taking in a prescription and issuing prescribed items) Assist in accurately bagging up TTOs for the porter delivery to the wards File completed prescriptions accurately Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients Be responsible for the safe packing and posting of medicines to patients homes Hand out medicines, over the counter sales of medicines and relevant retail sales, in a healthcare environment Process purchase documents on the computer system Receive and distribute incoming mail for staff Receive and respond to enquiries from colleagues and external suppliers on the telephone and via email Check stationery stock levels and re-order as necessary Provide general administrative support: filing, database management and photocopying for Pharmacy staff as required Access email requests (and the new On-Line requests) for repeat prescriptions and process accordingly Assist in ordering of medicine Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly Price retail stock and assist with retail stock takes Assure service quality and patient safety, by following Standard Operating Procedures and corporate policies including GDPR and Health & Safety Offer suggestions to improve the way we work utilising best practices Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, Company policies, prices, business information; and takes account of requirements of the General Data Protection Regulations, and Freedom of Information legislation Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required Complete stock control procedures and has a basic understanding of the robot functions Manage their own personal training and development Adhere to Health and Safety, Equal Opportunities, and all other relevant legislation Any other relevant duties and training requirements at the request of the line Manager.