Physical Security Operations Centre Operator - Days & Nights

The Physical Security Operations Centre (SOC) has primary responsibility for the monitoring of regional offices, security threats and incidents and supports the global travel risk management programme for a global investment company in the City of London. We are looking for a forward looking and adaptable mindset to join a newly developed team.
Information:
Position: Physical Security Operations Centre Operator
Duration: Fixed Term Contract - 6 months
Start Date: June / July 2024
Location: London
Pay Rate: £14.00 per hour
Hours: Average 42 hours per week
Shifts: 4 On 4 Off - Days & Nights
Job Requirements:
A strong background having previously worked in a SOC is essential, along with a good working knowledge of security and life-safety systems.
Good knowledge of C-Cure 9000 and Victor Video Management.
Understanding of supporting access control and video surveillance devices.
Ability to think clearly, directing / applying set procedures in emergency situations whilst under pressure.
Good understanding of alarm management and incident escalation processes.
Confidence in briefing senior management in times of incident.
Good level of written and spoken English.
Experience of Microsoft office suite.
Present a professional image at all times.
Ability to communicate appropriately with all levels of staff.
Level-headed when under pressure, embracing a change mindset.
Supports inclusion, respect, and a productive team environment.
Ideal knowledge, experience and qualifications:
Report writing skills.
Good analytical skills relating to set processes.
Working knowledge of the Data Protection Act and General Data Protection Regulation requirements.
Familiarity with Travel Monitoring Services.
Non-English language skills are desirable but not essential.
Job Responsibilities:
Emergency incident escalation, notification, and support.
Regional office Electronic Access Control alarm monitoring, escalation and resolution, utilising video surveillance and local site support.
Regional security and facilities incident management, escalation, and reporting.
Support the global travel risk management programme.
Intelligence collation and dissemination.
Compile and submit daily and other periodic reports.
Responsible for the initial investigation, reporting and escalation of equipment faults related to the security systems.
Compilation and maintenance of regional office information.
Assist in site commissioning and testing with the Access Control Administrator and on-site engineers, liaising with regional site contacts.
Support local office contacts through remote auditing of security processes (both emergency and physical site security).
Ability to work independently and utilise discretion.
Be assertive, confident and of a personable character.
A decisive and assertive decision maker who can interpret situations and proceed with a prioritised action plan that achieves the results required.
Assist, as required, with any investigation concerning theft or damage on company premises.
Follow any such reasonable instruction as issued by Senior Line Management and the customer.
Benefits:
Health care plan (HSF)
Perk Box (HSF) – discounts & offers from cinema tickets to days out
Cycle to work scheme
Tailed Site Uniform
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.