Physiotherapy Departmental Administrator

Physiotherapy Departmental Administrator

Band 4

Main area Division B - Administration Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Between 8:00- 17:00, Monday to Friday) Job ref 180-B-245078

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital - Division B Town Cambridge Salary £25,147 - £27,596 pro rata Salary period Yearly Closing 25/02/2024 23:59

Job overview

The physiotherapy service is looking for we are looking for an experienced, dynamic and highly motivated individual to work within our Physiotherapy Departmental Administrative team. We are a department that treats a range of service users across both in patient and outpatient settings within Addenbrooke’s Hospital.

The Physiotherapy Departmental administrative team is a small but friendly team, that is dedicated towards the delivery of an excellent service for all our users, as well as constantly striving to develop our services.

The administrative team support the department with a wide range of functions, including supporting the undergraduate student placement programme, running continuing professional development courses, recruitment, and administration of on-call, bank and weekend staff claims. In addition you will be required to undertake office administrative roles e.g. Minute taking. You will have line managerial responsibility of the Physiotherapy Departmental Adminstrative Assistant.

Main duties of the job

• To provide a professional, effective and efficient Administration service to the physiotherapy department and to all its users including patients, services, relatives and colleagues.
• Responsible for recording and maintenance of weekend, on-call and staff bank payments through MAPS.
• Line managing.
• Co-ordination of student placements.
• Administration of study leave.
• Assisting PA with recruitment administration
• Procurement of a range of clinical and non-clinical supplies.
• Organising meetings for the managers.
• Administration of conferences and courses.

Working for our organisation

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 25th February 2024.

Interviews are due to be held on week commencing 4th March 2024. 

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent Typing qualification or equivalent experience
• Secretary qualification or equivalent

Experience

• Experience of working in a busy clerical/office environment or reception service
• Secretarial and /or administrative experience including minute taking
• Prioritising, planning and organising own tasks
• Working within guidelines
• Experience of dealing with difficult situations and confrontations
• Data entry experience and documentation
• Experience of IT packages – Microsoft Office
• Experience of producing documents to a high standard
• Previous experience of working in the NHS
• Experience of supervising staff

Knowledge

• Understanding of confidentiality and data protection
• Sound knowledge of office procedures
• Understanding of customer service
• Good working knowledge of Microsoft Office packages
• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology
• Awareness of NHS targets and Trust priorities

Skills

• Ability to work as part of a team
• Excellent communication skills including telephone, email, face to face
• Ability to develop templates for letters
• Ability to organise and manage own time keeping to schedule and deadlines
• Ability to allocate and monitor work of others
• Ability to use own initiative and work autonomously
• Ability to demonstrate leadership skills
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Ability to work with budgets
• Ability to touch type

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.