Planner/ Scheduler

Job Title: Planner 
Contract Type: ?Permanent? 
Salary: £23,389 (£25,851 is achieved after 12 months successful performance in the role) Working Hours: Full-Time 35 hours per week. Working Pattern: Hybrid Location: Liverpool
Working Hours: ?35 hours 
Working Pattern:?Monday - Friday 
Location: Liverpool - Hybrid
For your application to be considered please attach a current CV and cover letter.?
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.? 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 
Working with us, you’ll enjoy:

• Competitive pay & generous pension. 
• 28 days holidays plus bank holidays. 
• Flexible working options available 
• Investment in your learning, personal development, and technology. 
• A wide range of benefits. ? 

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.?? 
Application Process:
If you share our values and are excited about making a significant impact as the Planner we encourage you to apply with your CV and cover letter. 
We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.  
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.  
The difference you will make as a Planner
You will support the Building Safety Department by carrying out appointment planning and coordination of inspections and contractor attendance to support intrusive investigation works and making good of disturbed finishes and general administration activities to support service delivery fire risk assessments.
About You
You will be an experience Planner with efective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. You will have a very strong customer focus with excellent written and verbal communication skills, with the ability to work at all levels within the business.
?Role Requirements

• Utilise IT system to undertake appointment planning, allocating inspections to fire risk assessors and Fire door inspectors, monitoring and updating records accurately.
• Ensure appropriate approval is received for new order requests, where contractors are required for intrusive investigations or making good.   
• Liaise with customers, clients and work colleagues, primarily by telephone, to ensure inspections are planned and carried out as required.
• Create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently. 
• Prepare routine correspondence, including reports, letters and email communication, in an accurate and professional manner.
• Collate and check information, including company reports, for completeness and accuracy, referring issues to the appropriate person in a timely manner.
• Manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.
• Schedule inspections to operative diaries based on working postcode area and priority
• Provide secondary appointment for inspectors to return to complete any outstanding inspection whilst on-site with the customer
• Reassign or reschedule any appointments we’re unable to attend due to weather, absence. 
• Regularly check inspectors diaries are fully optimised
• Update the scheduling system of any inspector on annual leave or sickness
• Ensure all inspections have been attended and updated at the end of the day
• Fully responsible for ensuring all CRM-salesforce inspection requests are emptied daily
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Contribute to the continuous improvement of processes and procedures.
• Ensure that all data protection requirements are met in accordance with Riversides policy, procedures and statutory requirements. 

Person specification
Knowledge, Skills and Experience
Essential
Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.