Planner/Scheduler

Experienced, confident Planner required for a well established company in Kidderminster, planning labour and works across the UK

The purpose of the role is to

• Control and co-ordinate operational delivery within the Division, ensuring the schedule of work for a designated group of Engineers achieves the highest levels of customer service and engineer productivity.
• Involves both forward planning and reactive problem resolution on an ongoing basis, working closely with other departments to ensure the full business cycle from order to cash collection can be completed.
• Planning all works nationally for a designated service (Electrical Installation Testing and Maintenance) on a rolling weekly basis, liaising with both clients and Engineers. In practice, this involves working on both the present week and the following week to track progress and ensure the schedules are filled and works are completed on time.
• Providing exceptional customer service and building strong relationships with key contacts to retain existing and new business. Includes paying particular attention to key accounts ensuring exemplary service and reporting in line with their specific Service Level Agreements.
• Supporting the Engineers in the field ensuring they have the correct H&S training, job information, equipment, stationary etc. acting as a point of liaison for them with the customer and relevant internal departments.
• Arranging travel and hotel accommodation for Engineers working away from home. This involves raising Purchase Orders and checking expenditure is in line with the budget and the company’s expenses policy.
• Tracking work completion and the return of worksheets from Engineers, supplying full and accurate invoicing information to the Accounts team.
• Generating or providing various management reports (KPIs, invoicing, weekly and monthly business updates etc).
• Any other ad hoc tasks for the management team that help to maintain service and the division’s commercial/financial commitments.

Person Criteria

• Relevant and broad experience as a Labour Controller, Planner, Scheduler or Operations Manager
• Relevant industry experience would be an advantage but not essential
• Exceptional people skills (strong communicator, service orientated, supportive and helpful to colleagues)
• Calm, resilient and flexible with experience in a fast-paced service environment
• Experienced user of e-mail and Microsoft Office, especially Excel
• Experience of operating at a hands-on level, but simultaneously being able to bring about improvement in the role

Package

• Full time permanent position
• Basic Salary of £25,000 to £28,000
• Free parking on site
• Progression with a national company