Planner/Scheduler

Job Title - Planner/Scheduler

Location - Swindon

Contract - Temp

Hours - 37

Role summary -

The Client is seeking a skilled Planner/Scheduler to join their team. The successful candidate will be responsible for managing the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary. They will also monitor the company's systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors. The Planner/Scheduler will work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems. They will be the first point of contact for the company's Operational teams by answering phone calls via their dedicated scheduling line and supporting with calls from customer services should cover be required. The Planner/Scheduler will plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs where necessary, this can be up to 30 operatives. They will ensure all works orders received are scheduled upon their agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators. The successful candidate will also ensure that customers are contacted and aware of any changes in agreed appointments.

Key Responsibilities:

• Manage the day-to-day planning across all of Swindon Borough Council Operations team
• Ensure jobs are adequately allocated, attended, re-booked or forwarded on as necessary
• Monitor the company's systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors
• Work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems
• Be the first point of contact for the company's Operational teams by answering phone calls via their dedicated scheduling line and supporting with calls from customer services should cover be required
• Plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs where necessary, this can be up to 30 operatives
• Ensure all works orders received are scheduled upon their agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators
• Ensure that customers are contacted and aware of any changes in agreed appointments

Requirements:

• Proven experience as a Planner/Scheduler or similar role
• Excellent organisational and time-management skills
• Ability to work under pressure and to tight deadlines
• Good communication and interpersonal skills
• Ability to work within a multi-skilled approach
• Good IT skills and experience using appropriate IT systems
• Ability to prioritise workload and manage conflicting demands
• Knowledge of health and safety regulations and requirements

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to