Planning/Service Administrator

We are currently recruiting on behalf of our key client based in Featherstone who is looking for a temporary Planning/Service Administrator to join their busy, friendly Customer Service team - immediate start (there may be an opportunity to go permanent)

The hours of were are 7.00 a.m. - 7.p.m. - 4 days on then 4 days off (rota basis). There is some flexibility - 8.00 a.m. - 6.00 p.m. or 10.00 a.m. - 7.00 p.m.

This rota does include weekends BUT you will be working from home during these times - hybrid working is available (depending upon when the working days fall).

If you have working experience of providing excellent customer service within a busy team environment. ability to work under pressure and to tight deadlines, organised with a "can do" attitude then this role might be just for you!

System training will be provided.

Main duties:-

-Point of contact for customers with reactive faults over the telephone/via the system/email mainly received from Local Authorities throughout the UK

-Allocating jobs to engineers all over the UK - assisting with the planning process

-Managing customer requests and taking ownership until completion, liaising with all necessary parties 

-Overseeing the customer SLA

-Providing engineers and service delivery managers with up-to-date knowledge of re-occurring faults/problem sites

-Evaluate whether execution of activities by engineer has been performed well and to customer requirements

-Undertake additional admin duties, as required 

Person Spec:-

-Experience in working in a similar role

-Excellent communication skills - verbally and written

-Ability to build good working relationships

-Ability to problem solve

-Ability to work on own and as part of a team

-Good working knowledge of Microsoft Word including Excel

-Pro-active with a "can do" attitude 

-Able to cover the rota e.g. 4 days on 4 days off (including weekends)

-Immediately available