Plumbing Technician

Redhill Headquarters and Company's area of supply

SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

What we offer

SES Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing.

• Generous salary; £34-36k
• Group personal pension plan with up to 10% employer contribution.
• Life assurance for peace of mind.
• Financial education, savings, and loans support.
• Cycle to Work Scheme for eco-conscious commuting.
• 25 days of annual leave for work-life balance.
• Simply Health healthcare cashback scheme and Surgical Choices.
• Service and MOT discounts at our on-site garage.
• One paid day per year for volunteering in the community

As a Plumbing Technician at SES Water, you will play a crucial role in our mission to provide high-quality water services to our customers. Your primary responsibilities will include replacing and fitting of new domestic and commercial water meters, resolving technical issues, and ensuring exceptional customer service. This role will involve working outdoors in various weather conditions, as well as within customer and industrial premises. You’d be responsible for resolving customer and technical issues promptly, replacing both domestic and commercial existing water meters and installing new water meters, both externally in chambers and internally within customers' plumbing systems.

Main Duties:

• Replace water meters at domestic and commercial properties while accurately recording all relevant information.
• Collaborate with a two-man team to replace large diameter commercial meters.
• Replace touch-read sensors, lids, and faulty components related to meter installations.
• Perform plumbing work to locate and repair internal leaks within customer premises.
• Investigate high water consumption, troubleshoot internal plumbing issues, and restore blocked water supplies at customer premises.
• Maintain appointments and accurately record all required information, updating Network/Retail Services on investigation and repair outcomes.
• Assist with internal/external meter installation programs when necessary to meet program requirements.
• Set up/program AMI/AMR meters using a laptop or other IT equipment.
• Collaborate with other teams to resolve customer issues and scheduling queries.

Requirements:

• Educated to GCSE Grade C (or equivalent) in English and Mathematics.
• Relevant Plumbing Qualification (City & Guilds).
• Basic knowledge of Microsoft Office software.
• Knowledge of water and pipe fittings.
• Experience in programming radio head meters (desirable).
• Relevant plumbing experience.
• Experience in the water industry or highway/utility sector.
• Relevant experience in a customer-facing role

Skills and Competencies Required:

• Full Driving Licence.
• Availability for a potential 1 in 4 standby
• Practical plumbing/heating experience.
• NRSWA Qualification (desirable).
• EUSR Hygiene Certificate (desirable).
• Gas safety certificate (desirable).

A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers.

If you are a Plumbing Technician with a commitment to delivering high quality services to our customer we’d love you to join us on our journey to make a positive impact on the lives of those we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time.

We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process.