AddressWe have a fantastic opportunity to join our friendly and successful team as a Porsche Pro. In this role, you will become a brand ambassador for Porsche and spread a positive atmosphere and enthusiasm towards the model range.
You will be assisting the Sales Executives with their customers, especially with Masterclass appointments and walk-in leads. Our Porsche Pro’s provide a customer-centric, fascinating experience, creating personalised “Wow Moments” within the customer journey to increase overall customer satisfaction.
As a Porsche Pro, you will be the embodiment of Porsche; with a goal of creating moments for our customers that will spark a lifelong passion for the brand. You will do this by exuding enthusiasm and knowledge of the values, history and extensive product range that this iconic brand offers.
The key duties involved in this role are:
- To provide brand experiences to Porsche Centre visitors (customer or prospect) by sharing unique insights about Porsche models, technologies, brand and history whilst utilising the showroom media in tech talks.
- Taking charge of the Masterclass programme which allows customers to come in for a 2nd handover for more information about their car
- First point of contact; to qualify and engage with the customer by presenting new products or technologies without sales pressure and carry out initial needs analysis to find out their interests and specific preferences. Feature, function and Benefit to assist with option sales.
- To execute test drives and provide a detailed handover of the customer to the Sales Executive.
- To stay up to date on products, technologies to provide the depth of knowledge required for customers and colleagues, as well as staying up to date on competitor products and technologies.
- To keep the showroom attractive for all visitors ensuring all interactive screens are on and supporting the sales support where required with the showroom layout.
- To act as a Product Expert and support Sales Executives with more niche or specific customer questions. Keep up to date with Porsche Forums and latest releases.
- To collaborate with Marketing to provide content for Social Media.
- To conduct product and technology training for interested employees and new members of staff.
- To become an Electric Vehicle Specialist with the charging and usability in the day to day usability of the vehicle.
We look to provide our customers with more than just a facility to purchase a product, we are dedicated to creating a destination in which they can truly immerse themselves in the full Porsche experience… and this is where you will excel!
Essential Skills:
If you are looking for an opportunity which will allow you to make a positive impact on our customers, then we would like to hear from you!
In this role, you can personally contribute to the success our Porsche Centre. We are looking for someone who is presentable, forward thinking, and helpful.
If you have experience which has allowed you to develop your planning and organisational skills as well as giving you the chance to engage with customers and deliver a great service, you have the skillset we are looking for.
Please attach your CV and a cover letter letting us know why you would be a great fit for this role. We look forward to reading your application for this fantastic opportunity.
EXPLORE LOCATION
Porsche Centre Tewkesbury is the furthest North of our Porsche Centres and can be accessed from the M5 Motorway at Junction 9. Porsche believes that “people are the real engine” that drive the business forward.
Since opening its doors in 2014, the team at Tewkesbury have worked hard to deliver fantastic customer service to our customers in Cheltenham, Gloucestershire, the Cotswolds, Worcestershire, parts of Oxfordshire, and the surrounding areas. With exciting models and new technology coming to market, it has never been a better time to join the Porsche marque.
EXPLORE TEAM
Working in the Sales Team puts you at the heart of Dick Lovett. Our Sales Teams are incredibly passionate about the fantastic cars and motorcycles that we sell and are motivated to deliver the very best in customer service.
As one of the largest departments in any of our dealerships, the team is responsible for supplying customers with their dream car or motorbike. Your expertise and genuine enthusiasm will play a crucial role in establishing strong relationships with our customers, inspiring them to remain loyal to our dealerships.
