Port Assistant

Reports to: Port Manager

Vacancy Ref: 2434-SB

Contract: Seasonal (April - October)

Rate of pay: £13.01 per hour, plus enhanced rates for unsociable hours and overtime.

Location: Oban

Hours per week: 1 x 30 hours per week

Date advertised: 12 March 2024

Closing date: 26 March 2024

CalMac Ferries Limited

About us

Caledonian MacBrayne operate the most extensive and complex ferry network in Britain, delivering 165,000 sailings to nearly 5 million passengers, annually, across Scotland's west coast. We are a diverse, hardworking, and skilled team of just over 1800 individuals - delivering the service, often in the face of challenging conditions. There's a powerful idea at the core of everything we do: 'We are the heart and soul of the places we sail to and the people we serve'. Our values - locality, bravery, and people first - define our history, propel us forward and guide our people today.

About the Port

The Port is located in Oban, PA34 4DB and is operational from 04:30 until 23:30.

There are various public transport options as there are bus stops and a train station within walking distance of the Port. Buses and trains normally run from early morning until late at night. Depending on your shift pattern, it may be an option to use public transport to commute.

Your Role

As a member of the Port team, based mainly outdoors, you will have a key role to play in ensuring that we deliver an amazing experience to all our customers, whether they are islanders, visitors from the UK or overseas or commercial customers.

You will also have key safety and security duties - assisting with maintenance of the pier, traffic management and all other duties connected with vessel movement, as well as making sure our ports meet our customers' expectations by undertaking various tidy up duties.

Day to Day Working

You will work a varied shift pattern, which includes weekends, bank holidays and evenings. You may be required to start work early each morning and some shifts will mean you will finish after the last vessel has set sail for the evening.

Key Responsibilities

Vessel Movement:

• Ensure safe and secure mooring of our vessels, following established procedures.

Customer Service:

• Greet and assist passengers, providing information about pier facilities and local services.
• Address customer enquiries and provide assistance with boarding and disembarking.

Maintenance and Cleaning:

• Perform routine maintenance tasks on the pier, including cleaning
• Report any maintenance issues or safety hazards to supervisors.

Equipment Operation:

• Operate equipment such as forklifts and vans.
• Follow proper procedures for the handling of cargo and equipment.

Security and Safety:

• Monitor the pier area to ensure the safety and security of personnel and property.
• Enforce safety regulations and emergency procedures.

Any other duties required by the Port Manager.

About You

There are lots of qualities that we look for in our employees, but above all, we need people who are resilient, supportive, caring, hands on and positive.

To excel in your role, you will need:

• A passion for delivering excellent customer service
• Excellent verbal and written communication skills
• To be proactive when it comes to problem solving
• Attention to detail
• Basic IT skills
• To demonstrate our values on a day-to-day basis
• Have a good understanding of the CalMac services
• To be able to commute to and from the terminal on a daily basis
• Be flexible to working, as shift and weekend work will be involved
• Be able to work with initiative as a self-starter, without supervision
• Be willing to be a team player in a dynamic, proactive, and fast-paced environment

Extra Benefits

CalMac Ferries Limited recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and a free travel on CalMac Ferries for yourself, spouse/partner, and dependents.

You'll receive 37 days (pro rata) annual holiday entitlement (which includes bank holidays). You will be provided with full uniform and PPE as well as excellent training, development, and good career progression.

You will also receive unsociable hours payment of 12.5% for shifts which start before 08:00 and/or end after 19:00. The basic hourly rate will be paid at single time for every hour up to 40 hours per week, every hour above this will be paid at 1.75 times the basic hourly rate.

Our People: Values & Behaviours

To navigate the waters, ensuring life thrives wherever we are

PEOPLE FIRST

We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

LOCALITY

We put the customer at the heart of everything we do.

We are accountable for our actions and performance.

BRAVERY

We demonstrate good judgement and decision making.

We act with integrity in all that we do.

The Selection Process

Application

It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.

Shortlisting

We will evaluate your suitability for the role by assessing your qualifications, skills and experience.

Interview

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

Data

If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.

The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.
CalMac Ferries Limited is an equal opportunity employer; as such our selection processes are designed to promote equality of opportunity for all.
If you have any further queries, please contact HR Services by email at vacancies@davidmacbraynehr.co.uk