PORTER/SECURITY ASSISTANT

An exciting opportunity has arisen for committed individuals with excellent customer service and security skills to join our team. The successful applicants will be a part of the Porter/Security Assistant team based within Outreach or Central Library Hubs

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.
• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

You will assist in providing a safe, calm and managed environment for both staff and public to enjoy. You will have previous security experience, have confidence in your abilities and professionalism when dealing with escalations.

The successful applicants will have previous experience of working in a customer service environment and the ability to adapt quickly.

You will have previous key holding experience as well as basic computer skills to report incidents.

You will be required to work on a rota basis to include Saturdays: shifts will be variable according to needs of the service.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage. The successful candidates will also play a lead role in promoting equalities for the service as a whole.

This post is temporary until 31/03/2025.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This salary is subject to the Living Wage supplement, which brings pay rates up to £12.00 per hour (scp 2-4). This supplement will be reviewed in April 2025 and thereafter annually in April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage supplement

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

For an informal discussion, after reading the job description, please contact Patrick Madden – Patrick.Madden@cardiff.gov.uk

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice