Address
Form of work
SalaryPortfolio Manager
Based Newcastle
Up to £30,000 (+ bonus)
My client, a rapidly expanding and award-winning student housing business operating across the UK, is seeking an exceptional candidate to lead the letting, management and customer service operations across their South West portfolio. The company finds, buys, refurbishes, lets and manages high-quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. Having raised over £200m of equity and with another £300m of dry powder to fuel future fast growth, this is the first national brand giving second and third-year students a safe, reliable and exciting choice to rent their first home. Boasting large communal areas, double bedrooms with bespoke study areas, and state-of-the-art technology, they are market leaders when it comes to offering exceptional student accommodation.
This is a rare opportunity to join a business with huge growth plans and the suitable applicant will have demonstrable property experience and a stellar customer service ethic.
Responsibilities
- Manage the letting, management and customer service team for the property portfolio
- Responsibility for the financial and operational performance of the portfolio
- Achieve or exceed planned rent income and expenditure targets and budgets
- Manage the transition and integration of new acquisitions into the business
- Ensure the appearance and presentation of properties meet expected high standards
- Develop, manage and motivate ambassadors and agent network to achieve letting and financial objectives
- Ensure compliance with statutory, industry code and best practice requirements
- Strengthen adherence to existing operational processes and standards
- Organise and manage annual tenant handover process planning and delivery each summer
- Support the implementation and embedding of planned new digital business processes
- Lead performance improvement projects and initiatives working with team members to implement
- Address and resolve escalated issues and complaints in a timely and efficient manner
- Research, monitor and report on market activity in existing and target cities
- Carry out any reasonable requests from the senior management team
Requirements
- ARLA highly desirable
- People management and leadership qualities
- Experience with management of budgets
- Provision of excellent customer service from enquiry to end of tenancy
- Ability to prioritise a high volume workload and multiple projects
- Strong organisational, admin and IT skills
- HMO and/or student housing background highly desirable
- Driving licence essential
- Flexibility to work 5 weekends per year in the busy periods (days back in lieu)
Please apply with your CV quickly to avoid missing out; interviews will be taking place quickly.
