Post Office/Store Leader

As a Store/Post Office Leader in our Taunton store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve across both our retail offering and our Post Office in the store. Post Office duties will include the security of both cash and postal items. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us, whether it’s their first job, their first passport, or buying and sending a first birthday card.

What this role is all about:

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
• Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store and Post Office - reporting back to your team on store, cluster and area performance
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
• Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
• Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
• Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
• Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV and TPC
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
• Flexibility of approach that will allow you to support other stores in the area when needed
• Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
• Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach
• Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts
• Previous experience of working to and achieving stretching targets within tight budgets

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WH Smith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers’ hearts for 230 years. But this doesn’t mean that we’re resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.