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Form of workAbout Bytes
Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Your Future Starts Here!
Why Bytes?
- Over 600 staff (plans to double in size over the next 5 years)
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
PURPOSE OF JOB:
We are seeking an experienced and skilled Dynamics 365 and Power Platform Developer to join our team, particularly one with a strong background in a Core B2B and Sales Environment. In this role, you will be responsible for designing technical documentation, developing, and implementing solutions to meet our organisation’s business needs.
You must have demonstrable expertise in deploying, configuring, administering, and managing Microsoft Dynamics. You also need a good understanding of Power Platform solutions
Your experience in a sales environment will be crucial as we aim to enhance our B2B relationships and improve the efficiency of our sales processes. Support responsibilities are integral to this role; you will collaborate closely with cross-functional teams to understand requirements, work with team members to review code, share knowledge, create technical designs, and deliver high-quality solutions.
KEY RESPONSIBILITIES:
- Work individually and alongside developers, analysts, and stakeholders to design and deliver D365 and Power Apps solutions, drawing from a wide range of skills and experiences to ensure comprehensive and tailored outcomes.
- Provide technical services for data quality monitoring and improvement including cleansing, deduplication, and data enrichment.
- Analyse and understand business requirements and operational processes to ensure solutions meet the defined objectives. Your broad experience will help ensure that our solutions are well-aligned with business needs.
- Provide 2nd/3rd line technical support expertise for the CRM and Power Apps platform.
REQUIREMENTS:
Power Apps
Experience in Microsoft Power Platform, including MS PowerApps, Flow and SharePoint.
Clear understanding of PowerApps formulas and development methods.
M365
Strong foundational knowledge of the Office 365 platform, including Exchange, Intune, Azure AD, and Azure ecosystem.
Ability to expand capabilities in Microsoft 365 technologies, including a focus on keeping up to date with developing solutions and future roadmap of Microsoft.
D365
Proficient in developing, deploying, customizing, and integrating Microsoft Dynamics 365.
Experience in using CRM SDK is desirable.
Familiarity with reporting and analytics capabilities within Dynamics to monitor and track case management performance and key metrics.
Knowledge of access control mechanisms within Dynamics entities.
Case Management and Workflows
Experience in developing case management solutions using D365 Customer Service.
Experience with case management concepts, processes, and best practices within the context of Dynamics solutions.
Proficiency in configuring, customizing and optimizing case management modules, workflows, queues, service level agreements (SLAs), case escalation and resolution processes, including the ability to design and implement complex routing and assignment rules.
Integration
Experience in designing and implementing integrations between Dynamics and other ERP systems.
Experience in integrating case management functionality with other systems or platforms, such as knowledge bases, self-service portals, or communication channels (e.g., email, chat, or phone).
Knowledge of ETL approaches for Dynamics 365
Cross-functional
Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues related to functionality in Dynamics.
Understanding of compliance and regulatory requirements that may impact CRM processes, such as data privacy or industry-specific regulations.
Understanding security concepts including access control and data security.
Ability to stay up to date with the latest advancements within the Microsoft Power Platform.
