AddressAbout us
At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.
With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.
Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same!
What does a Practice Improvement and Performance Manager do at Hillingdon?
Join Our Team as a Practice Improvement and Performance Manager!
Are you ready to take the reins in a critical role that ensures the safety and well-being of our most vulnerable adults? Look no further – we're seeking a dynamic Practice Improvement and Performance Manager to join our team, reporting directly to the Head of Safeguarding Adults.
In this vital and strategic position, you won't just be another team member; you'll be the driving force behind delivering a resident-focused, ultra-efficient service. Your mission? Protect and safeguard our most vulnerable adults who are at risk of abuse.
Collaborating closely with our Head of Safeguarding, you'll be the go-to expert on the Care Act 2014, Safeguarding Adults, and Deprivation of Liberty Safeguards (DoLS) across all our services. Your mandate is to cultivate a culture of relentless Improvement and data-driven decision-making.
About you
Please note, to be considered for this role you must be a qualified Social Worker, with Social Work England Registration.
Quality Assurance: Ensuring that Adult Social Work, including Mental Health, complies with the latest legislation and policies, such as the Mental Capacity Act, Care Act, London Multiagency Adult Safeguarding Policy and Procedures.
Continuous Enhancement: Elevating our social work processes, including enhancing our case management system and crafting practice guidance that sets the bar high.
Raising Standards: Spearheading a mission to boost practice standards across the board by establishing a robust audit framework.
Performance Management: Playing a pivotal role in embedding a performance-driven culture by providing insightful management information and coaching support to our managers.
Influential Coaching: Your expertise will empower our team and service managers to drive individual and collective performance to new heights.
Tailored Training: Collaborating with Heads of Service to identify training needs and designing a personalized training plan across Adult Social Work.
People-Centric Care: Ensuring that every individual's needs are met through a personalized approach, maximizing their independence and minimizing social care service demand.
Legal Excellence: Maintaining a watchful eye over all court and legal proceedings, ensuring the highest quality, timeliness, and adherence to judicial protocols.
Multi-Agency Collaboration: Chairing and attending strategic multi-agency groups to enhance practice and provision. Linking in with social workers and managers to ensure adherence to agreed practice standards.
Join us in our mission to be "inspection ready" at all times, from peer reviews to CQC inspections. Make a real impact in the lives of vulnerable adults and help shape the future of Adult Social Work.
What we offer
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Work Life Balance
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.
Health & Wellbeing
- Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
- Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
- Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment
- Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
- Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
Commute with Ease
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Equity, Diversity and Equality Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve.
We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups.
Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success.
Additional Information
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.
