Practice Manager

Business Manager
Milton Keynes
£35,000-£40,000 dependent on experience
40 hours per week.
My client is currently looking for a Practice Manager for their Milton Keynes site.
You will be an experienced people manager who is commercially minded, professional, ambitious, with a high level of social skill; a proactive problem solver with exceptional communication skills and a meticulous attention to detail.
You will be responsible for maintaining and growing the service; in addition to ensuring that the day-to-day operations of the Practice runs smoothly. You will manage and coordinate all aspects of practice functionality, motivating and managing staff, communicating the vision and ethos to both staff and external stakeholders, optimising efficiency and financial performance. You will be responsible for ensuring that effective methods are put into place so that my client runs to its maximum productivity.
Duties:
* To ensure that all aspects of service comply with relevant legislation and accreditation requirements and that the required high standards of clinical and corporate governance are achieved.
* To ensure compliance with and implementation of all policies and procedures.
* To ensure the delivery and monitoring of high quality services.
* To ensure the delivery of the governance strategy including but not limited to effective and accurate risk reporting and subsequent trend analysis.
* To adhere to the care quality commission standards and other regulatory requirements and ensure evidence remains up to date. To ensure complaints, incidents and performance issues are investigated in accordance with policy.
* To take accountability for the delivery and development of the audit program and ensure that regular audit reports are produced for the clinical service/s provided.
* To monitor and ensure all workforce information is up to date and appreciate action taken.
* To ensure that all colleagues are compliant with HR data
* Ensure that the practice complies with NHS contractual obligations in relation to patient care
* To ensure that all key performance indicators are achieved and prepare and analyse consolidated reports identifying areas of concern, trends and remedial action plans
* Accountable for the overall service budget and actual performance. To map, analyse, understand and act on data associated with the delivery of the service including performance and trends.
* To develop and implement recovery plans to improve costs and bring performance back in line with expectations, this could be financial or qualitative.
* To ensure any KPI/CQUIN/QOF/Enhance service opportunities are maximised.
* To manage all sub-contractor relationship including monthly performance meetings and resolution of operational issues.
* To recruit, coach and develop an appropriately resourced team, ensuring they are equipped with the necessary skills, knowledge and credibility to deliver sustainable business growth.
* Adhere to all company policies and procedures, ensuring compliance with employment legislation and regulation at all times
* Accountable for the induction and development of individual colleagues ensuring they are equipped with the necessary skills and knowledge to deliver sustainable business growth and great patient care.
* To oversee all line management responsibilities including performance management, appraisals, managing sickness and absence, personal development plans, professional development and annual leave.
* To embrace a listening culture to embed colleague engagement and promote the company values through addressing colleague survey feedback and bring about local improvement.
* To work collaboratively with the Clinical Lead to improve clinical performance issues and support on capability procedures.
* To provide effective leadership, including being a positive role model and displaying the right behaviours to drive high levels of colleague satisfaction and colleague retention.
* To be knowledgeable of current and future guidelines and developments to ensure compliance to up to date guidance, standards, best practice and regulations and clearly communicated to all service team members using relevant clinical meetings.
* To establish and maintain clear effective relationships with all key stakeholders in order to
* promote the service/s and to ensure customer satisfaction is maintained.
* To facilitate the implementation of strategies to increase efficiency, maintain quality and ensure continuous improvement to the services being delivered within the care environment
* To facilitate change within and across organisational and professional boundaries utilising negotiation, facilitation and persuasion skills
* To closely monitor all areas of customer satisfaction to ensure the highest attainable standards are met at all times and strive to be best in class.
* To support the delivery of presentations and events to key stakeholders when required to ensure effective marketing of the region and it's services
* To sign off service specific patient information literature and presentation content
* To attend senior management meetings as required to discuss service performance
* To be aware of commissioning requirements and pressures and to work with the Senior
* Leadership team to ensure good working relations and commissioner satisfaction.
* Prepare for and attend contractual meetings
Personal Qualities
* Experience of financial and budget management
* Experience of managing KPIs within a contract
* Experience of Managing People
* Management qualification or relevant experience
* Negotiation and influencing skills
* Good communication skills
* Confident IT skills
* Registered Manager or willing to be one with training
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.