Practice Manager

Job Summary: To provide leadership and management of the Practice to ensure the Practice delivers its agreed objectives within a profitable, efficient, safe and effective working environment. Partnership Strategy & Performance Contribute and influence the Practice strategy, by researching and developing ideas for future practice development Develop Practice protocols and procedures in order to meet the CQC standards and deliver excellent primary care Lead the internal audit process and take responsibility for implementing recommendations from external audits such as CQC. Primary Care Network Crawley Care Collaborative Represent the Partners & Practice at regular PCN meetings to ensure an effective contribution to the decision making of the PCN. Supervise all ARRs roles in close liaison with the Federation Alliance for Better Care.
Contribute to all projects undertaken by the PCN to maximize benefit to patients and practices alike. Networking Participate in local practice management meetings and ICS meetings, feeding back relevant information to the Partners and other Practice staff. People Management Oversee all people management processes and procedures for the Practice, ensuring achievement of quality framework outcomes Maintain effective and efficient levels or resource within budget by overseeing the recruitment, induction and development of both clinical and non-clinical employees Develop and implement an effective performance management process, to ensure that employees reach their full potential and understand how they contribute to the success of the Practice Conduct team meetings ensuring that teams work collaboratively and effectively together in order to achieve the Practice objectives and high standards of care and patient service Monitor levels of employee satisfaction and resolve conflicts quickly and sensitively in order to maintain an effective working environment. Patient Services Adopt a strategic approach to the development and management of patient services, ensuring service delivery is in accordance with local and national guidelines Maintain an effective complaint management system in order to deliver the highest standard of patient service within the available resources Health, Safety & Premises Implement and lead on the promotion and management of Health, Safety and Security as defined in the practice Health & Safety Policy in order to protect the wellbeing and safety of all staff and patients Appoint and manage external service providers to support the effective running of the Practice, including maintenance, cleaning and gardening.
Financial Management Control the overall Practice finances and support the Practice Finance Manager to ensure income is maximised and expenditure is minimised as directed by the Partners Review detailed financial reports anticipating and identifying any shortfalls or risks to income and expenditure to the Partners, in order to agree and implement remedial actions where necessary Oversee the procurement of equipment, supplies and services within the designated budget. Liaise with the Practice Accountants and Auditors as and when necessary to ensure that the practice delivers its financial objectives. Information Management and Technology Develop and implement the Practice IT strategy, ensuring effective IT data security, back-up, maintenance and disaster recovery plans are in place. Liaise with the ICS regarding systems procurement, IT funding and national IT development programmes.
Role Scope: Patient population of circa 11450 Directly or indirectly responsible for a team of circa 27