Practice Manager

Specific Duties and Responsibilities of the Post: Commitment to supporting the delivery of excellent patient care with vision, willingness and drive. Demonstrate excellent organisational and effective communication skills. Responsibility for maintenance and compliance with CQC regulations, requirements, assessments and future inspections. Lead and Chair meetings as appropriate. Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice. Coordinating the reviewing and updating of all practice policies and ensuring compliance of policies through online QCS Ensure the organisational requirements of the practice contracts with NHS England are fully met and complied with. Strategic Planning Keep abreast of current affairs in NHS and health environment and identify potential opportunities and threats. Actively promote and develop areas of the practices premises to potentially create additional income and added patient services. Assist the practices in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the Primary Care Networks and Clinical Commissioning Group. To represent the practices at PCN meetings and Practice Manager Forums. Human Resources Knowledge and skills of HR and the ability to act sensitively and effectively. Responsible for oversight of recruitment process and selection of staff, Ensuring contracts of employment and job descriptions are up to date. Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the Partners take any legal or HR advice necessary. Be aware of current employment legislation. To develop and maintain good employee/employer relationships. To ensure that members of the existing staff team are aware of any changes that occur in the Practices. To maintain good communication at all times with the practice team. To review pay rises/scales and increments at the appropriate time Oversee staff responsible for ensuring DBS (Disclosure and Barring Service) checks for clinical and admin staff. Be responsible for the health and safety policy and its implementation. Implement safer recruitment processes to support safeguarding Information Governance and Data Protection Overseeing the management of the practice IT systems Ensure the update of appropriate information governance systems. Ensure the update of DPA, GDPR and Individual Rights. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Ensuring staff compliance with IT security and IG. Overseeing SARS process Actively working to ensure processes are in place to prevent data breaches and investigations of any data breaches, liaising with ICO as appropriate and implementing lessons learnt to prevent any further similar breaches Overseen the financial aspects of SARS, reports and cremation fee Oversee patient access to records through online apps Patient Services and Access Ensure that the practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover. Oversee and manage effective appointment systems. Routinely monitor and assess practice performance against patient access and demand targets with Performance Lead. Manage the complaints management system with support from the Clinical Lead and Clinical Governance Lead. Manage, investigate and share learning from the significant events system in relation to non-clinical datixes/ significant event audits Liaise with patient groups, encourage development of the PPG and acknowledge voluntary contributions from the patients. Ensuring website and social media sites are kept up to date and used as informative mediums to share information Oversight of online access to appointments and use of Patches Oversight of patient access via telephony system with regular reviews of performance and review of call data Oversee regular patient survey and review of results and development of improvement plans in conjunction with quality assurance lead. Payroll Oversight of monthly payroll, and submitting data to payroll provider and resolving any queries Ensuring on and off boarding members of staff from the payroll system Liaising with payroll company around any tax or pension queries Premises Oversight of health and safety requirements at each practice site, ensuring monthly and annual checks and reports are carried out and recorded. Implementing any recommendations from healthy and safety reports in conjunction with GP partner Oversight of any faults and repairs and remedial work undertaken Participation in reviews of leases as may arise and that practices are complying with leases in place. Ensuring adequate building, contents and liability insurance is in place for each premises. Making insurance claims as necessary Admin Hub Oversight of running of admin hub across practices working closely with admin hub lead Ensuring targets and KPIs are set and reviewed. Ensuring patient safety is maintain by processing of workload in timely fashion. Ensuring regular audits are undertaken to ensure patient safety including 2 week wait audits. Service Delivery Setting and implementing KPIs for services leads, admin and reception team in conjunction with senior management team Organising and chairing/attending various meetings, such as team lead meeting Maintaining risk registers for areas of responsibility Communication Ensure compliance with the latest NHS recommendations. Understand, maintain and develop the practice communication systems. Build/maintain good working relationships with the NHS England, PSCE, ICB, hospitals, community agencies, LMC (Local Medical Committee), other GP practices, pharmacists, voluntary and private organisations. Represent the practice at meetings and seminars. Present a professional image and always promote the Practice. Share skills and expertise with others. Quality Improvements To strive to maintain quality within the Practice. Alert other team members to issues of quality risk. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Escalate concerns to the senior management team.