Pre-Sales Support Role

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to schools and colleges. With a team of experienced IT professionals, CTS is dedicated to helping our clients get the most out of their technology. CTS is seeking a Pre-Sales Support Specialist to provide an exemplary service to our customers with the future opportunity to become a Sales account Manager. This role also encompasses building on and maintaining relationships with current clients, allowing growth in client spend and boosting sales opportunities. The role is an excellent opportunity for a bright, conscientious individual to join our lively and professional Sales team, delivering first class administrative and support services to our clients and consultants. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. CTS are looking for talented and motivated individuals who are eager to learn and grow. Key tasks and Responsibilities: - Manage the full lifecycle of the internal sales process from initial request, to supply of quotations, production of sales orders and purchasing of products - Provide administrative support to the CTS sales team - Ensure quotes are generated accurately within the company CRM system - Convert quotes effectively into Sales orders - Order products on time, ensuring best value to our clients - Liaise with internal and external customers/clients - Provide a high level of customer service as expected by CTS and our clients - Collaborate with internal stakeholders, including project managers, subject matter experts, and sales teams, to gather and synthesize relevant information - Proofread and edit quotes/documents to ensure accuracy, clarity, and professionalism - Forge and maintain relationships with key client accounts - Any other tasks that senior management or the company directors feel are appropriate Qualifications and skills: - GCSE grade 4 (C) or above in English and Maths - Ability to work independently and as part of a team under pressure - Impeccable attention to detail and commitment to quality - Customer service experience and skills - Experience in ordering goods and services - Account management experience desirable - Experience in the education sector is desirable but not essential Benefits: - Competitive salary and benefits package - Opportunity to work on diverse and challenging projects - Exposure to a variety of clients - Chance to contribute to the company's success and growth - Death in Service benefit - Company Pension scheme - 25 days annual leave (not including Bank Holidays) increasing with length of service - SAGE Employee benefits - SAGE Employee assistance program