AddressSyncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:
- Supply Chain optimization,
- Pricing strategy,
- Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the role
The Syncron Customer Success Team is seeking a proven leader to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base.
The Principal Customer Success Manager will work mainly with strategic and enterprise customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
What would you do?
- Trusted Advisor for key business owners and executives including CxOs
- Possesses the ability to interface with C-level executives to drive program strategy and ROI
- Frequent multi-level communications through executive business reviews, QBRs, etc.
- Be point of contact for the customer regarding anything that concerns the delivery of Syncron’s services, commercial set-up and contracts.
- Develop and execute strategic account plans to drive customer retention and growth
Who you are? / What we expect:
- Minimum of 10 years of experience in Customer Success Management, Account Management or Supply Chain Management Consulting
- Proven track record working within an Enterprise SaaS environment
- Strong business and strategic skills to drive value conversations
- Executive presence. Comfort with ambiguity and C-level communication
- Commercial contract negotiation experience to drive renewal and price increase conversations
- Experience from working with SaaS solutions for forecasting, planning, order management, price management, field service and warranty management etc.
The icing on the cake:
- Experience in automotive, manufacturing industry for after-sales is a plus
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!
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