Principal Technical Support Engineer

Job Description:
The opportunity:
At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join our team within the Customer Support and Service Solutions (CS3) line of business. The CS3 line of business operates across the UK, providing innovative and invaluable support solutions to our customers. We help to ensure the availability of front-line capability wherever and whenever required.
This role will be part of the Typhoon support team: delivering and maintaining in-service capabilities for the Defensive Aids Sub-System across the globe. You will have the opportunity to work across the full range of in-service technical elements including software, hardware, test solutions, processes and upgrades; applying problem solving, collaboration and continuous improvement skills to create optimal solutions.
In this role you will work closely with the internal Leonardo teams and with external stakeholders, including suppliers, partners and customers, with the ability to influence front-line availability of critical equipment.
What you'll do as a Principal Technical Support Engineer:

• Support the technical delivery and management of in-service support for the Typhoon Defensive Aids Sub-System across multiple customers and partners in the UK, Europe and Middle East
• Provide Technical Support to the extended Leonardo engineering team and our partners, and respond to technical queries from the customers
• Take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for main equipment and test equipment and associated software
• Ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective
• Track and report on progress to internal stakeholders. Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded
• Ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed. Where suitable, make recommendations for adoption of best practice or tailoring.
• Escalate emerging issues and levels of risk and help define opportunities and risk mitigation options
• Coordinate multi-stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders
• Foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement
• Develop, coach or mentor other engineers to help grow the skills and knowledge within the team

We would like to hear from you if you have a combination of the following:

• Experience of working in a service-oriented team that supports the needs of customers
• A technical background in integrating, troubleshooting and/or supporting hardware, embedded software or test solutions related to complex electronic systems
• Experience and understanding of the engineering lifecycle, and how the support phase of the lifecycle is managed
• Experience of working collaboratively with internal and external stakeholders from a wide range of organisations, disciplines, backgrounds and levels of seniority
• Ability to balance competing needs and ascertain when to prioritise and escalate issues in order to meet critical delivery timescales
• Strong interpersonal and collaboration skills, with an ability to influence and adapt according to changing demands
• Ability to elicit technical and commercial stakeholder needs and find mutually beneficial, and potentially innovative, ways of fulfilling them
• Ability to maintain engineering best practice, including looking externally to sources such as academia or other industries
• Self-motivated with an aptitude for problem solving and driving difficult issues to conclusion
• Appreciation of how a system fits within the broader enterprise, for example as a component of a system-of-systems solution and wider dependencies such as personnel and infrastructure
• Proven experience and understanding of the Typhoon Defensive Aids Sub-System or similar systems would be beneficial

Security Clearance
You must be eligible for full security clearance. For more information and guidance please visit: https://(url removed)/government/publications/united-kingdom-security-vetting-clearance-levels
Life at Leonardo
With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us
• Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
• Pension: Award winning pension scheme (up to 10% employer contribution)
• Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)
• Lifestyle: Discounted Gym membership, Cycle to work scheme
• Training: Free access to more than 4000 online courses via Coursera
• Referral Incentive: You can earn a reward for successfully referring a friend or family member
• Bonus: Scheme in place for all employees at management level and below

For a full list of our Company benefits please visit our website.
Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.
At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people's full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.
This is a great opportunity to bring your talents and form an integral part of Leonardo's future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.
Primary Location:
GB - Luton - Cap. Green 300
Additional Locations:
GB - Basildon - RAF Coningsby, GB - Lincoln
Contract Type:
Hybrid Working:
Hybrid