Print Room Associate

OVERVIEW:

The Print Room Associate is responsible for the operational, on-site delivery of print production/facilities management to end-user customers. Activities involve running various print production equipment, organizing and completing customer projects, maintaining customer relationships, and additional tasks including mail delivery and equipment inspections.

PRIMARY RESPONSIBILITIES:

• Operate office/production equipment

• Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)

• Apply asset tags to office equipment and update database

• Clean and maintain office equipment when necessary

• Delivery of customer mail within the office or remote locations

• Distribute supplies as required

• Problem-solve issues to complete production, delivery, and output requirements

• Perform quality inspections before, during, and after the output of each production run

• Perform operator maintenance on equipment

• Maintain reporting logs and information for billing

• Point of contact to receive, review and electronically log customer jobs

• Provide excellent customer service skills

QUALIFICATIONS, SKILLSETS & ABILITIES:

• High School Diploma or equivalent

• Ability to work in a team environment well with others

• Ability to learn multiple tasks and continue daily operations when the main operator(s) are out of the office

• Basic technical troubleshooting skills

• Eager to learn technologies surrounding Print Production

• Able to use PC, perform and demonstrate intermediate use of, MS Office (Word, Excel, PowerPoint, TEAMS)

• Minimum of one (1) year experience in a Customer Service role

• Ability to sort/deliver mail

• Ability to lift up to 50 pounds

• Other duties as needed by customer requirements

ADDITIONAL INFORMATION:

• A full DBS check and enhanced security check will be required.