Private referrals Co-ordinator

JOB DESCRIPTION

ROLE: Private referrals Co-ordinator

LOCATION: Hackney

Swanstaff Ltd are looking for a Private Referrals Co-ordinator on behalf of our client based in Hackney.

Main Objective: Ensure the smooth running of the Private referral service by ensuring high standards of administration duties.

General

• Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
• Maintain at all times strict confidentiality of information relating to any sensitive information
• Communicate information effectively using the correct channels
• Ensure familiarisation and adherence with policies and procedures at all times
• Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
• Carry out responsibilities effectively, accurately, promptly and in a well-organised way
• Dispose of confidential paperwork appropriately using secure methods
• To uphold the clients core values, including treat all with respect. Our client operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.

Principal Duties

• Working in partnership with Private Families and other external agencies.
• Monitor referrals coming in, liaise with office staff to set up and arrange contacts both for Private referrals.
• Monitor reports and ensure they are sent to the relevant people in a timely manner
• Ensure data monitoring documents are updated and any issues identified are flagged with management, including Liverpool Cafcass data monitoring forms.
• Updating receipt logs/calendars where necassary
• The general ‘house-keeping’ of files, ensuring relevant documents are available and updating them when necessary.
• Sourcing information that can promote and support service delivery.
• Ensuring payments for Private referrals are made on time and added to the relevant calendar.
• Take payment for Private referrals and ensure receipt log is updated promptly.
• Working with centre managers to source room availability for Private referrals in the centre.
• Setting up Private referrals from completing meetings to setting up family files and facilitating contacts
• Quality assure reports from Centres and private contact reports before submitting or sending to the relevant person.
• Flag any safeguarding concerns immediately to the relevant person.
• Managing the private referral inbox for Liverpool and ensuring queries are answered
• General administrative duties such as answering telephone calls within the office

If you feel you have the relevant skillset and would like to be considered for this role please apply with your CV and a consultant will be in touch.