Process Admin Technician

Who are Diligenta?

Diligenta's vision is to be acknowledged as best in-class platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

Due to internal progression and company expansion, we are now looking for as experienced Administrator to join is as a Process Admin Technician! This person will act as a key contact point/subject matter expert for product, process and system enquiries. This person will be a highly valued individual on our AVIVA account, providing support and guidance to a Back Office team.

You'll be:

• Dealing with process referrals in line with the agreed SLA's.
• Measuring and improving the quality of the customer experience being provided.
• Developing and delivering process/product/system training when required.
• Using skills, knowledge and experience to handle and process customer service requests.
• Entering into written and telephone correspondence with customers and other areas in the business to resolve problems.
• identifying potential issues and be pro-active in identifying solutions.
• Maintaining a high level of customer focus at all times.

You should apply if you:

• Can display a good base of knowledge within Financial Services.
• Have a strong amount of experience working as an Administrator within a busy office environment.
• Have excellent written and communication skills.
• Are able to work within a team to guide and support team members.

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family