Process Administrator

Process Administrator
£11.02 per hour
Start: ASAP - once security clearance has taken place
Duration: 1-year +
37.5 hours per week - flexible hours available
Gopsort - PO13
The Process administrator will be responsible for overseeing the processing and dispatch of veterans' cards. This role requires meticulous attention to detail and is of a physical nature due to the amount of time spent on your feet. The ideal candidate will posses great attention to detail and have high standards of accuracy and efficiency. You will work closely with team members to streamline processes and ensure timely delivery of cards to veterans across the country.
Key Responsibilities:

• Process veterans' card applications with precision and attention to detail, ensuring all necessary information is captured correctly
• Utilise various machines and systems to produce veterans' cards and accompanying letters in a timely and efficient manner
• Address routine queries and issues related to veterans' cards, providing clear and timely responses to ensure customer satisfaction
• Prioritise daily workload effectively to meet processing deadlines and service level agreements, adjusting as necessary to accommodate urgent requests
• Maintain accurate records of veterans' card applications, transactions, and correspondence, ensuring data integrity and confidentiality at all times
• Provide additional administrative support to the team as needed, assisting with tasks such as filing, data entry, and document preparation

Essential Skills:

• Attention to Detail: Ability to maintain accuracy and precision in processing tasks and record-keeping
• Team Collaboration: Strong interpersonal skills with the ability to work effectively as part of a team
• Customer Focus: Commitment to providing exceptional service to veterans and other stakeholders
• Organisational Skills: Excellent time management and prioritisation abilities to manage multiple tasks efficiently
• Problem-Solving: Effective problem-solving skills to address issues and find solutions proactively
• Physically capable: The role will involve standing on your feet for often extended periods of time

Flexi-time and genuine career progression on offer. You will be based on a military site with free parking available onsite.
Due to the nature of the business you will need to meet a certain criteria to pass a security clearance, which can take anywhere between 2-10 weeks.
For immediate consideration please click apply, where a consultant will then contact you to go through the relevant checks and next steps.