Process Assistant

Job Title - Process Assistant
Job type - Full-time (on-site)
Shift Pattern - Mon-Fri 09:00 -17:30
Temp hourly rate - 11.10 GBP
Address - Northgate House, Upper Borough Walls, Bath BA1 1RG
Job Description
Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-month's period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!
As the right candidate, you will have:
Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues.
Basic IT skills, as appropriate systems training will be provided
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
Excellent organisational skills with great attention to detail.
The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
The ability to understand and apply corporate policies and procedures consistently.
Desirable, but not essential, experience in:
Working in a customer-facing environment
Working in a high-volume processing environment.
The role will require you to:
Capture and digitise information as part of a process.
Act as a first point of contact for customers.
Manage customer expectations, interact, and always display professionalism.
Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
Manage challenging situations always displaying professionalism Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.