Process Optimisation and Digitisation Manager

As part of the group Transformation Programme, this role will be a key member of the Process Optimisation and Digitisation Capability Centre (POD).

This is an exciting role that will play an integral part in the POD and will contribute to continuous improvement initiatives to drive best practices, process optimization, and digitization.

This role will work with the members within the POD and wider stakeholders in delivering the Target Operating Model to continue to deliver excellent service to the clients and enhance people s experience with a key focus on adoption and benefits realization.

Key responsibilities:

• Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
• Drive process improvement analysis & delivery through comprehensive gathering and assessment of business requirements with a key focus on user (internal and external) journeys and experience
• Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
• Map customer journeys to identify enhancement to customer experience across all touchpoints
• Evaluate use of existing tools in As Is processes and drive changes in the To Be processes to remove any wasteful steps or tasks from end-to-end processes
• Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools
• Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way
• Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
• Focus on continually improving the client and users experience through the effective deployment of all platform capabilities.

• Experience in developing/implementing process improvements including automation with proven track record
• Experience of working in a Lean Six Sigma or continious improvment (Green Belt/ Black Belt), and preferably with accreditation in one or more of these areas
• Experience of using best-practice project/Business Analyst methodologies and techniques from a process and user /client experience perspective
• Ability to effectively conceptualise and present ideas to a small or large audience in an in-person or virtual setting
• Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
• Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials
• Comfortable operating across multiple jurisdictions with multiple stakeholders
• Strong experience in controlling and managing risk
• Strong background in successfully managing and delivering change
• Strong skills in data analytics
• Professional qualification such as Lean/BCS would be advantageous
• Process analysis skills/ user experience skills/ Project management skills
• Understanding of business improvement tools such as Lean and Six Sigma would be an advantage
• Understanding of the Financial Services industry and Fund Administration business would be an advantage.

Our client will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development.

You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

Apply today or connect with Lilly to secure your place.