Processing Operations Administrator

Processing Operations Administrator

Closing date : 21/04/2024

Fixed Term Contract : 24 months

Our Coventry office will be relocating to 3 Area Central,Birmingham,B1 2AX in September 2024.

A bit about the role...

We are currently seeking a dedicated individual to join our Home Ownership team at Homes England. As a vital member of our team, you will be responsible for delivering a full range of operational services that are essential to our mission and in this role, you will play a pivotal part in ensuring the delivery of Homes England’s strategic objectives. You will be the backbone of our frontline operations, ensuring they run smoothly and effectively with some of these activities including managing shared mailboxes, processing customer discharges and deeds via Land Registry and responding to internal and external customers.

Candidate would be required to working 50% time in Coventry office.

Key Responsibilities:

• Delivering operational services critical to the success of Home Ownership initiatives.
• Supporting the wider business and Mortgage Administrator to ensure alignment with Homes England policies, frameworks, and values. Collaborating with colleagues across the organisation to provide comprehensive support.

Qualifications and Skills:

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work effectively within a team and independently.

A bit about you…

Whilst our day job is to deliver first class customer service to our stakeholders in Home Ownership, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.

You will be comfortable prioritising your own workload and capable of working autonomously.

You will have the opportunity to participate in activities and discussions to help implement new processes, so you will be able to make a real difference to ways of working.

Who are we?

Homes England : The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer...

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay controls and pay policy. You can find these on the recruitment pages of the intranet.

If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.

If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at this stage.