Product And Marketing Customer Success Intern - 6 Months

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Are you ready to start your career in marketing and product management in one of the fastest growing cloud-based platform companies in the world? Do you want to gain true experience and work on live projects from day one? Then look no further!

We are looking for an enthusiastic and self-motivated marketing intern to join our incredible UK&I Customer Success Organisation and Marketing team. If you’re an ambitious individual who wants to build a career in Marketing but doesn’t know where to start, then we want to work with you. This is a great opportunity for anyone looking for a ‘year in industry’ or has recently graduated within the last 3 months.

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Customer Success is mission-critical for long-term growth and we have clear visibility into our customers’ major pain points. ServiceNows Customer Success Organisation (CSO) has offerings designed to help our customers accelerate time to value and achieve their desired business outcomes; ensuring successful digital transformations & exceptional business value.

As a product manager and Marketing intern you will collaborate with our got-to-market, delivery and Marketing teams on various stages of a campaign, from execution to promotion to follow up activity. Your insightful contribution will help us develop and expand our customer impact. You will work closely with a number of teams, including sales, to help us reach our marketing targets.

This internship will allow you to acquire a range of outbound Product and Marketing skills, provide you with industry knowledge and clarify your career goals. You will gain insight into the way organisations operate and how to overcome challenges. Ultimately, you will gain broad Product and Marketing experience and learn how to work in any fast-paced environment.

What you get to do in this role:

• Be the SPOC for comms relating to CSO success stories in region
• Partner with Delivery to capture unique business stories
• Support the penetration of our offerings across our customer base by sharing use cases and relevant customer stories
• Develop customer references and customer spotlights
• Elevate the profile of CSO internally and externally through use of social media campaigns

To be successful in this role you will have:

•        A strong desire to learn along with a professional drive
•        Passion for the marketing industry and the impact is has
•        Enjoy a fast-paced and innovative environment
•        Ability to develop relationships with various teams
•        Hungry to always improve and offer the best version of yourself

Requirements and skills

•        Excellent verbal and written communication skills
•        Creative problem-solving skills
•        Comfortable with multitasking in a deadline-driven environment
•        Self-starter with the ability to work independently
•        Proficient use of Social Media and Microsoft Office (PowerPoint, Excel, Outlook)
• 3 or 6 months starting June 2024

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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