Product Lifecycle Management And Manufacturing

Product Lifecycle Management and Manufacturing
ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is an 8-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a Hybrid role based in Dublin.
ABOUT SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
The SAP Product Lifecycle Management (SAP PLM) applications provide you with a 360-degree-support for all product-related processes - from the first product idea, through manufacturing to product service. SAP PLM gives organizations the unique ability to perform their essential business processes with modular software that is designed to work with other SAP and non-SAP software. Organizations and departments in all sectors can deploy SAP PLM to address specific business challenges on their own timelines.
The Product Support DC PLM MAN team supports our customers e.g. in the application areas:
Logistics Data Management (LDM)
Material Requirement Planning (MRP)
Quality Management (QM)
Shop Floor Control (SFC)
Batch Management (BM)
Recipe Development (RD)
Enterprise Asset Management (EAM)
Manufacturing (MFG)
Industry specific solution for the automotive industry (IS-A)
Environment, Health and Safety (EH&S)
Recipe Development (RD)
Classification and Variant Configuration (CL/VC)
Project Systems (PS)
We are looking for a new colleague to support us and our customers in Project Systems.
EXPECTATIONS AND TASKS
Among other responsibilities, you should expect to do many of the following:

• Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies.
• Think independently and apply effective problem-solving skills.
• Technical problem solving - Debugging (ABAP, ABAP OO) of business processes.
• Work and talk with colleagues and customers from all around the world!
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third-party Tools to diagnose problems directly on customer systems.
• Contribute regularly to the internal and external Knowledge Base.
• Participate in After Hours Support & Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments, and multinational companies.
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• University degree or College diploma program in Computer Science, Business, Technology, Mathematics and Engineering or related areas. Strong IT affinity is a must.
• Excellent communication and customer service skills.
• High proficiency in English (spoken, written and customer management).
• Ability to assess, research, and troubleshoot while collecting information about customer issues.
• Having programming skills is desirable.
• Excellent analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.

WORK EXPERIENCE
Desired Work Experience:

• Fresh graduates are welcome.
• Experience in IT Support is of advantage.
• Experience with ERP Systems is of advantage.

For more information about this role kindly contact Aminat Ibrahim on +353 1 645 5213 or aminat.ibrahim@manpower.ie